Auto Reboots

go to start,run, type in eventvwr.msc and click ok

OR, go to control panel, administrative tools, event viewer

you are mostly concerned with applications directory and system directory

when you click on a directory in the left hand pane, the right hand pane will display the events logged, with a blue icon for infomation, a yellow icon for warnings, and a red icon for errors,

you can right click on the directory in the left hand pane and choose Clear All Events and then you can either choose to save or not your choice, but this clears the event log .

I look at my event log every day to check if there are any errors that I need to address.

EDIT: this may be a hardware problem, with overheating so it could be the psu, power supply unit, but I want to run checkdisk first

http://support.microsoft.com/kb/315265/en-us
How to perform checkdisk

if you do not have Recovery Console installed, then run from the start menu

go to start, run, type in cmd

in cmd type in chkdsk c: /r and press enter

type Y for yes and press enter

type exit and press enter

restart pc, allow checkdisk to finish and run again

this is a lengthy process depending on the size of your harddrive, the percentages will fluctuate, this is normal, you can view report in the event viewer.
go to start>run> and type in eventvwr.msc, click on the applications directory, and in the right hand panel choose winlogon.

 

Hi Elizabeth, thanks. The event viewer has a few errors. Here is one of them:

The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{02CE8A60-B6F8-4A9C-821A-7993E8410235}. The backup browser is stopping.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. I followed the link but I didn't understand it.

I don't think this was related to a crash.

The chkdsk ran perfectly.

 

from here

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from here

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when you give me an event, I need the source and the event id, I believe this was an event id 8032 and HERE is the search page for this error

I do not have any experience with servers, \

how many network cards do you have??

go to control panel, network connections, double click and how many are listed??

 

BINGO!!! I didn't notice a network adapter plugged into the motherboard. I thought it was a legacy modem. When I removed it, the problems went away. I have run MBAM three times without a crash, and there have been zero events in the event viewer since that time.

I think you got it. Thank you very much Elizabeth. You are a great troubleshooter.

Regards, Jim

 

You did great at following instructions, now get updated , scan with your antivirus and you should be good to go!!

 

Uh OOO... I have been using IE8 as my default browser and this morning I had about 5 crashes. I switched to Chrome and it has been fine ever since. I'm keeping my fingers crossed. SeeYa, Jim

EDIT: There were no suspicious events listed

 

http://support.microsoft.com/kb/975685

above says there might be a problem if certain things are installed

This is due to a set of incompatible add-ons/toolbars that you may have installed. They are as follows:

· “Network Optimizer” – Filename: NPIEAddon.dll or NPCommon.dll

· “Media Access Startup” – Filename: HPIEAddon.dll or HPCommon.dll

· “System Search Dispatcher” – Filename: SSD.dll

To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:

Exit all programs, including Internet Explorer (if it is running).
click Start, and then click Run. Type the following command in the Open box, and then press ENTER:
inetcpl.cpl

Click the Advanced tab.
Under Reset Internet Explorer settings, click Reset. Then click Reset again.
When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
Start Internet Explorer again.

Use the Manage Add-ons tool to disable the Add-ons that are causing this issue. To do this, follow these steps:

Open Internet Explorer 8.

Click Tools, and then click Manage Add-ons.
On the Show drop-down menu, select All add-ons to display all add-ons that are installed on the computer.
Look for each item in the list, select the add-on, and then click Disable in the Information window.
When you have disabled all the items in this list, click OK.
Exit and then restart Internet Explorer.



The common names of the add-ons are as follows:

"Network Optimizer”
"Media Access Startup”
"System Search Dispatcher”

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do you have this update installed?? KB942615 if so uninstall it

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keep chrome as the default browser, but try ie after checking through the above steps and see if it is still crashing, if it is after resetting the ie settings, then disable all addons and see if that stops the crash.

 

Hi Elizabeth, none of those addons were installed and update KB942615 was not installed and the IE8 settings were reset. I prefer Chrome anyway so no problem having it as my default browser.

Thanks for your help. I'll let you know if things improve. Regards, Jim

 

okay, have a good holiday season,

 

Hi Elizabeth, I appreciate all of your effort but I decided to Install WIN 7 after all. I had big driver problems with that choice, but I got them resolved on a Windows Seven forum.

Thanks for everything, and have a Happy and Prosperous New Year. Regards, Jim

 

you are welcome

 

To all in this thread:

HOW TO DOWNLOAD SP3 FOR XP
http://www.computing.net/howtos/sho...ervice-pack-3-sp3-after-april-8-2014/916.html

sp3 is no longer carried at the microsoft download center