This problem occurs when a System Preparation (Sysprep) image is created on a computer that uses an Intel processor and is then deployed to a computer that does not use an Intel processor.
Most computers include an image that the manufacturer created by using the Sysprep tool. Sysprep lets the computer manufacturer generate an image that can be used on different computers.
The problem that is mentioned in the "Symptoms" section may occur if the original Sysprep image for Windows XP Service Pack 1 (SP1), for Windows XP SP2, or for Windows XP SP3 is created on a computer that uses an Intel processor and is then deployed on a computer that does not use an Intel processor.
In this configuration, the Intel processor driver (Intelppm.sys) may try to load after the computer is upgraded to Windows XP SP2 or to Windows XP SP3. The driver does this because an orphaned registry key remains from the original Sysprep image.
For more information about unsupported scenarios in which you deploy a Sysprep image on a destination computer that has a different vendor's processor, click the following article number to view the article in the Microsoft Knowledge Base:
828287 Unsupported Sysprep scenarios