Auto Reboots

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okrobie

I'm having a lot of auto reboots (crashes) on this new installation. They mostly occur when I am surfing, especially if I have several tabs open on Chrome. I was having the same problem on IE8. I haven't tried FireFox yet. Any suggestions? Thanks, Jim
 
What I am experiencing is the natural result of installing SP3 before I installed the HP patch. I have a HP pavilion with an AMD cpu. Is there a way to uninstall SP3 or do I have to do a complete re-install of the whole XP system? Thanks, Jim
 
https://support.microsoft.com/kb/950249?wa=wsignin1.0

4 methods listed above on how to remove sp3, do not go online until you have it reinstalled along with the patch , then go to microsoft updates and get updated.

https://onedrive.live.com/?cid=d7389b68b3a275ad

above is my onedrive where I have uploaded the patch from HP if you still cannot get it, it is listed as sp37394

Have you ever done a clean install before this time??

I have links that give instructions if you need to check through the steps.

Also, have you got all the necessary driver for your installation??

look in device manager for any warnings.

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Thanks Elizabeth, I successfully uninstalled SP3, but then I tried to install the HP patch and it told me:

"Your system does not meet the minimum requirements for this update. Update has been cancelled (9998)"

My system is an HP pavilion a810n with an AMD Athlon 64 processor and XP SP2 installed. What else is required?

Regards, Jim
 
This problem occurs when a System Preparation (Sysprep) image is created on a computer that uses an Intel processor and is then deployed to a computer that does not use an Intel processor.

Most computers include an image that the manufacturer created by using the Sysprep tool. Sysprep lets the computer manufacturer generate an image that can be used on different computers.

The problem that is mentioned in the "Symptoms" section may occur if the original Sysprep image for Windows XP Service Pack 1 (SP1), for Windows XP SP2, or for Windows XP SP3 is created on a computer that uses an Intel processor and is then deployed on a computer that does not use an Intel processor.

In this configuration, the Intel processor driver (Intelppm.sys) may try to load after the computer is upgraded to Windows XP SP2 or to Windows XP SP3. The driver does this because an orphaned registry key remains from the original Sysprep image.

For more information about unsupported scenarios in which you deploy a Sysprep image on a destination computer that has a different vendor's processor, click the following article number to view the article in the Microsoft Knowledge Base:
828287 Unsupported Sysprep scenarios
Click to expand...

from here

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http://www.microsoft.com/en-us/download/details.aspx?id=23751

above is microsofts version of this patch, you might want to use this one.

===

Didn't you say you did not use the recovery discs??
 
One other thing, per your suggestion, I tried to do Windows Update using IE8 and it won't run. Keeps going to: "The website has encountered a problem and cannot display..."
 
that error is usually a connection problem, but you cannot get to microsoft updates BEFORE you install sp3, lets get sp3 installed first.

please answer the questions in my last reply. thanks.
 
ALSO, that error also seems to say that windows updates and the background intelligence services are not started, when you get sp3 installed, then you want to insure these are set to automatic.
 
Yes, it is true that I don't have the recovery disks. The only thing I have is a Windows XP Professional distribution disk.

The Patch from Microsoft installed very well, and then I installed SP3.

I was then able to install IE8. I tried to install updates, but it kept crashing.

It is still crashing every few minutes.

Where do we go from here?

Thanks, Jim
 
are you getting an error message??

do you have ie8 as the default browser??

are automatic updates and BITS set to automatic??

when you go to updates, do it from the start/allprograms/top of the box, you will see Windows updates, and if this works without crashing it will tell you you need to install an active x to update to Microsoft Updates.

EDIT: is it just the browser crashing or the whole pc??
 
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Hi Elizabeth,
No error message, just goes to a black screen and re-boots.

IE8 is the default browser.

Yes, we are on auto updates, but I don't know what BITS automatic is.

I have been doing updates from the Control Panel link. I don't know how to install Active X

The whole PC is what is crashing.

Thanks for your help. Jim
 
when you get to microsoft updates it will install the active x for you.

shutdown the pc, restart and immediately start tapping F8, this will get you to the advanced boot menu, and click on Disable Automatic Restart this will allow an error screen to stay up on the pc.

will check back in a few to see what the results of this step were.

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Bits stands for Background Intelligence service, and you would find it in services, go to the control panel, click on administrative tools , then click on services, double click on Background intelligence service and make sure it is set to automatic.
 
No, no bsod or error message. Just a re-boot and straight to the POST. I'll try the memtst later. I'm trying to run MBAM but it won't run for more than a minute without crashing.
 
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Good morning Elizabeth, it doesn't seem to make any difference. It ran all night on a program that constantly chatters in FTP without a crash, but as soon as I launched MBAM (offline) it re-booted.

I don't know about the event viewer. How do you access it?

Thanks, Jim
 
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