windows Xp pro sp2 backup/Cd-rw Help

L

LCD336

i want to reinstall windows xp pro to just regular windows xp. i want to backup all my stuff to a cd-rw, but it wont recognise it, and when i try doing it with a regular cd-r it says "the backup file name cant be used":confused:

so questions.
*can do i get it to recognise a cd-rw,and if yes, How?
*how do i back it up???
 
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first, you cannot install any os except what came with the pc, as the key is tied to the pc.

second, your title says sp2, do you have a 64 bit system?? if not you should be at sp3

third, please tell exactly what happens when you put a cd into the drive

fourth, please read below and see if any of the issues fit your problem.

http://support.microsoft.com/kb/314060
 
its service pack 2, my highest colour quality is like 32-bit.and, i have 2 cd drives on this Desktop, the one on the top doesent seem to work.but the bottom one was meant for both CD-RW's and CD-R's.:confused:
 
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you can open the case and switch the cd drives as the top one may be inoperable.

if you do not have a manual, we can look online for one, what is the make, model and model number of your pc?
 
its an optiplex GX240.

but i'm scared to do anything with it, i dont wanna mess anything up.its pretty much my only gateway to the internet.:(. [P.S. thanks for helping me so much...]
 
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