Win32k.sys Bluescreening

Discussion in 'Windows XP Help and Support' started by SD402F, May 13, 2013.

  1. SD402F

    SD402F

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    Greetings! I'm running Pro SP3, and while using Google Chrome I am experiencing very infrequent but recurring BSODs which identify win32k.sys as the culprit. Please let me know what additional info you require and any tools which will obtain this for me. Some times it will be fine for weeks, or even a month, but today I had 2, and figured I better look for a solution. Thanks!
     
    SD402F, May 13, 2013
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  2. SD402F

    Elizabeth23

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    http://www.techsupportforum.com/forums/f10/solved-win32k-sys-671983.html

    http://www.techsupportforum.com/forums/f210/solved-win32k-sys-bsod-moved-from-xp-286712-2.html

    Please read the above threads, I advise running checkdisk with the /r parameter and memtest+86 as they say in the threads above, but I do not know how to read the dump files so I cannot help there.

    but in this forum there are some who can read dump files:

    http://answers.microsoft.com/en-us/...p-performance?tm=1363964920937&tab=unanswered

    provide the make, model, and model number of the pc, desktop or laptop, you can upload your dump files to your skydrive account, make them public, and provide the link in your post to the above forum, also post the results of your memtest+86 and checkdisk.
     
    Elizabeth23, May 14, 2013
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  3. SD402F

    Elizabeth23

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    https://skydrive.live.com/?cid=6a7e789cab1d6f39&id=6A7E789CAB1D6F39!311

    there is a good copy of win32k.sys here that you can download to your pc to replace your copy if it is corrupt.
    --------------------
    this is to create Hiren's boot cd if you can not boot into safe mode or normal mode, you can use it to replace file and to run the recovery console for checkdisk, chkdsk c: /r

    Courtesy of Jose Ibarra
    Make yourself a Hiren's Boot CD which you can download from here:

    http://www.hirensbootcd.org/download/

    The ZIP file is large, so the download will probably take a little while to complete bit it is worth it. Then unzip the download to extract the Hirens.BootCD.ISO file that will be used to create your new bootable CD.

    Creating a bootable CD from a .ISO file is not the same as just copying the .ISO file to a blank CD. You have to use software that understands how to burn a .ISO file to a CD to create a bootable CD.

    In the Hiren's ZIP file are the BurnToCD.cmd file that you can double click to launch it, but I have never used it and prefer to use ImgBurn.

    If you need a free and easy CD burning software package, here is a popular free program:

    http://www.imgburn.com/

    When installing ImgBurn, DO NOT install anything from UniBlue or the Ask toolbar (never install the ASK toolbar for anything).

    Here are some instructions for ImgBurn:

    http://forum.imgburn.com/index.php?showtopic=61

    It would be a good idea to test your new bootable CD on a computer that is working.

    You may need to adjust the computer BIOS settings to use the CD ROM drive as the first boot device instead of the hard disk.

    These adjustments are made before Windows tries to load. If you miss it, you will have to reboot the system again.

    When booting on the Hiren's CD you will see a menu of options. Choose the Mini XP option. Then it will appear that Windows is being loaded and you will be presented with a desktop that has the look and feel of the Windows Explorer interface you are already used to using.

    One way to check the disk for errors is to open My Computer and right click your afflicted drive and choose Properties, Tools, Error-checking, Check Now... put a check mark in both the boxes and then Start.

    Sometimes that doesn't work, so you can also click Start, Run and in the box enter:

    cmd

    Click OK to open a Command Prompt window and enter the following command (assuming XP is installed on your C drive)

    chkdsk c: /r

    This disk checking can take a long time (perhaps several to many hours) depending on the size of the volume, the amount of data on the volume and what the disk checking finds to do.
    Let chkdsk finish and correct any problems it might find.

    Depending on the the speed of your system, the size of the volume, the amount of data on the volume and what chkdsk finds to do, it may take a long time for chkdsk with error correction to complete (several to many hours) or it may appear to be 'stuck'. Be patient. If the HDD light is still flashing, chkdsk is doing something so don't interrupt it. It will finish eventually one way or the other. Keep an eye on the percentage amount to be sure it is still making progress. It may even appear to go backwards sometimes.

    you may have to run more than once till no errors are found.
     
    Elizabeth23, May 14, 2013
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