USB Issues

I have a Fujitsu Lifebook T4220, running Windows XP and just this past weekend, all my USB ports have stopped syncing. They still charge our phones, but I cannot get it to recognize my iphone or android device.

Things I have tried so far:

Reinstalling chipset from Fujitsu
Uninstalling from Device Management
Turning off Laptop/Detaching Battery & Power Supply for the night

I am running out of ideas and was wondering if anyone else is having this issue. Even when nothing is plugged in to the USB ports, I get the message that this device isn't recognized.

Under Universal Serial Bus Controllers in Device Management
Intel(R) ICH8 Family USB Universal Host Controller - 2830
Intel(R) ICH8 Family USB Universal Host Controller - 2831
Intel(R) ICH8 Family USB Universal Host Controller - 2832
Intel(R) ICH8 Family USB Universal Host Controller - 2834
Intel(R) ICH8 Family USB Universal Host Controller - 2835
Intel(R) ICH8 Family USB Universal Host Controller - 2836
Intel(R) ICH8 Family USB Universal Host Controller - 283A
Unknown Device (I believe this to be the issue)
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub


Any help would be greatly appreciated. Thank You

 

http://support.fujitsupc.com/CS/Portal/supportsearch.do

I would first check with above to see if a similar issue has arisen that your manufacturer is aware of.

 

No issues pop up. Looks like their support site isn't the best. Any ideas?

 

uninstall this and reboot

first:

http://support.microsoft.com/kb/817900

second read this thread:

http://answers.microsoft.com/en-us/...ndows-xp/d2f0c2e6-cd6a-4871-946c-67f2bede1a71

a couple of different solutions in 2 of the replies, and there are 3 other microsoft knowledge base articles besides the one I listed above.

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if all the above do not work, we can check for malware

1. what is your current antivirus?

2. what other scanners do you have installed??

3. do the following:

Download, install, update and do full scan with these free malware detection programs:

Malwarebytes (MBAM): http://www.malwarebytes.org/products/malwarebytes_free
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.
===================

and run checkdisk:

if you do not have Recovery Console installed, then run from the start menu

go to start, run, type in cmd

in cmd type in chkdsk c: /r and press enter

type Y for yes and press enter

type exit and press enter

restart pc, allow checkdisk to finish and run again

this is a lengthy process depending on the size of your harddrive, the percentages will fluctuate, this is normal, you can view report in the event viewer.

go to start>run> and type in eventvwr.msc, click on the applications directory, and in the right hand panel choose winlogon.

 

I downloaded everything suggested and made them all come out clean. I run avast anti-virus.

I also ran check disk and here were the results:


The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 6 unused index entries from index $SII of file 0x9.
Cleaning up 6 unused index entries from index $SDH of file 0x9.
Cleaning up 6 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

56629093 KB total disk space.

 

on your checkdisk report, were there any errors fixed??

were there any KB's in bad sectors??

your report seemed to be truncated.

to paste the winlogon report, just click the third icon down on the right side, that looks like an open book, this will transfer contents to your clipboard, then open reply to here and right click and choose paste.

-----------------------

did either of the troubleshooting guides help??

what happened at each step??

 

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 2/22/2014
Time: 6:04:08 PM
User: N/A
Computer: LIFEBOOK
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 6 unused index entries from index $SII of file 0x9.
Cleaning up 6 unused index entries from index $SDH of file 0x9.
Cleaning up 6 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

56629093 KB total disk space.
53296300 KB in 69086 files.
22092 KB in 8361 indexes.
0 KB in bad sectors.
195545 KB in use by the system.
53264 KB occupied by the log file.
3115156 KB available on disk.

4096 bytes in each allocation unit.
14157273 total allocation units on disk.
778789 allocation units available on disk.

Internal Info:
50 36 01 00 93 2e 01 00 a5 9d 01 00 00 00 00 00 P6..............
b7 00 00 00 02 00 00 00 40 0b 00 00 00 00 00 00 ........@.......
88 26 be 06 00 00 00 00 e4 21 2a 39 00 00 00 00 .&.......!*9....
86 92 47 18 00 00 00 00 ca e0 0c 4b 07 00 00 00 ..G........K....
1c e5 ff 62 00 00 00 00 b4 bf 4c 14 08 00 00 00 ...b......L.....
99 9e 36 00 00 00 00 00 a8 39 07 00 de 0d 01 00 ..6......9......
00 00 00 00 00 b0 f2 b4 0c 00 00 00 a9 20 00 00 ............. ..

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center

 

Each step I am seeing the same message that the USB Not Recognized.

When I click on the USB icon in the task bar, it says
USB Root Hub (2 ports)
Unknown Device
Unused Port

When I click in the Unknown Device under Device Status:

No drivers are installed for this device.

If you are having problems with this device, click Troubleshoot to start the troubleshooter.

I have all the drivers up to date.

The Malware removed a lot and took several times to get it clean.

 

in device manager, right click on unknown device and choose uninstall.

if the malwarebytes scan is finally clean, you might want to run eset online scanner at least once to see if any leftovers have been left.

http://www.eset.com/us/online-scanner/

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Does the player show up in My Computer when attached?

Also, go to My computer and right click and choose manage, then choose disc management, see if a letter is assigned to the device, or change the letter, and see if that helps.

Check that Windows is detecting your device under Portable Devices.

Is device manager showing these devices under Portable Devices???

-----------------------

one person in a thread had a bad cable that would charge but not sync

is your device password protected??

it has to be unlocked for windows to detect.

==============

http://support.microsoft.com/kb/871233/en-us

the steps here may help.

let me know what happens with each step.

 

I downloaded the eset and it came back clean after 2 scans. It found conduit and that has since been deleted.

The player does not show up in My computer or devices. And there is no section for Portable Devices or Other Devices in Device Manager.

There isn't a password on my android device nor my girlfriends iphone. And we have tried multiple cables.

I have a much faster computer but keep getting the USB Device Not Recognized no matter what is plugged in and even get the message if nothing is plugged in. Unknown Device is associated to Inter(R) ICH8 Famiy USB Universal Host Controller.

When clicking proporties for Unknown Device, It says there are No drivers installed for this device, click Troubleshoot to start the troubleshooter.

 

http://www.youtube.com/watch?v=agvXS87pmzk

above is a video on this problem, the steps are to turn off computer, unplug power source, leave off and unplugged for 2 minutes, if a laptop you will have to take out battery., then plug power source back in and this should clear the unknown device and usb device will be recognized.

there was also another video that shows the unknown device, the procedure was to uninstall that one usb port and then reinstall.

 

I will check out the video.

But unplugging and removing the battery has been tried over and over again since the beginning of this issue. I once left it over night and nothing.

 

http://answers.microsoft.com/en-us/...Before=&threadType=Questions&tm=1387617427576

you might want to post above as I have run out of ideas after this, since all the normal fixes do not work.