USB Issues

Discussion in 'Windows XP Drivers' started by Darrowitis, Feb 20, 2014.

  1. Darrowitis

    Darrowitis

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    I have a Fujitsu Lifebook T4220, running Windows XP and just this past weekend, all my USB ports have stopped syncing. They still charge our phones, but I cannot get it to recognize my iphone or android device.

    Things I have tried so far:

    Reinstalling chipset from Fujitsu
    Uninstalling from Device Management
    Turning off Laptop/Detaching Battery & Power Supply for the night

    I am running out of ideas and was wondering if anyone else is having this issue. Even when nothing is plugged in to the USB ports, I get the message that this device isn't recognized.

    Under Universal Serial Bus Controllers in Device Management
    Intel(R) ICH8 Family USB Universal Host Controller - 2830
    Intel(R) ICH8 Family USB Universal Host Controller - 2831
    Intel(R) ICH8 Family USB Universal Host Controller - 2832
    Intel(R) ICH8 Family USB Universal Host Controller - 2834
    Intel(R) ICH8 Family USB Universal Host Controller - 2835
    Intel(R) ICH8 Family USB Universal Host Controller - 2836
    Intel(R) ICH8 Family USB Universal Host Controller - 283A
    Unknown Device (I believe this to be the issue)
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub


    Any help would be greatly appreciated. Thank You
     
    Darrowitis, Feb 20, 2014
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  2. Darrowitis

    Elizabeth23

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    Elizabeth23, Feb 20, 2014
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  3. Darrowitis

    Darrowitis

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    No issues pop up. Looks like their support site isn't the best. Any ideas?
     
    Darrowitis, Feb 20, 2014
    #3
  4. Darrowitis

    Elizabeth23

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    uninstall this and reboot

    first:

    http://support.microsoft.com/kb/817900

    second read this thread:

    http://answers.microsoft.com/en-us/...ndows-xp/d2f0c2e6-cd6a-4871-946c-67f2bede1a71

    a couple of different solutions in 2 of the replies, and there are 3 other microsoft knowledge base articles besides the one I listed above.

    ------------------------------------

    if all the above do not work, we can check for malware

    1. what is your current antivirus?

    2. what other scanners do you have installed??

    3. do the following:

    Download, install, update and do full scan with these free malware detection programs:

    Malwarebytes (MBAM): http://www.malwarebytes.org/products/malwarebytes_free
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.
    ===================

    and run checkdisk:

    if you do not have Recovery Console installed, then run from the start menu

    go to start, run, type in cmd

    in cmd type in chkdsk c: /r and press enter

    type Y for yes and press enter

    type exit and press enter

    restart pc, allow checkdisk to finish and run again

    this is a lengthy process depending on the size of your harddrive, the percentages will fluctuate, this is normal, you can view report in the event viewer.

    go to start>run> and type in eventvwr.msc, click on the applications directory, and in the right hand panel choose winlogon.
     
    Elizabeth23, Feb 20, 2014
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  5. Darrowitis

    Darrowitis

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    I downloaded everything suggested and made them all come out clean. I run avast anti-virus.

    I also ran check disk and here were the results:


    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 6 unused index entries from index $SII of file 0x9.
    Cleaning up 6 unused index entries from index $SDH of file 0x9.
    Cleaning up 6 unused security descriptors.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.

    56629093 KB total disk space.
     
    Darrowitis, Feb 23, 2014
    #5
  6. Darrowitis

    Elizabeth23

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    on your checkdisk report, were there any errors fixed??

    were there any KB's in bad sectors??

    your report seemed to be truncated.

    to paste the winlogon report, just click the third icon down on the right side, that looks like an open book, this will transfer contents to your clipboard, then open reply to here and right click and choose paste.

    -----------------------

    did either of the troubleshooting guides help??

    what happened at each step??
     
    Elizabeth23, Feb 23, 2014
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  7. Darrowitis

    Darrowitis

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    Event Type: Information
    Event Source: Winlogon
    Event Category: None
    Event ID: 1001
    Date: 2/22/2014
    Time: 6:04:08 PM
    User: N/A
    Computer: LIFEBOOK
    Description:
    Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 6 unused index entries from index $SII of file 0x9.
    Cleaning up 6 unused index entries from index $SDH of file 0x9.
    Cleaning up 6 unused security descriptors.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.

    56629093 KB total disk space.
    53296300 KB in 69086 files.
    22092 KB in 8361 indexes.
    0 KB in bad sectors.
    195545 KB in use by the system.
    53264 KB occupied by the log file.
    3115156 KB available on disk.

    4096 bytes in each allocation unit.
    14157273 total allocation units on disk.
    778789 allocation units available on disk.

    Internal Info:
    50 36 01 00 93 2e 01 00 a5 9d 01 00 00 00 00 00 P6..............
    b7 00 00 00 02 00 00 00 40 0b 00 00 00 00 00 00 ........@.......
    88 26 be 06 00 00 00 00 e4 21 2a 39 00 00 00 00 .&.......!*9....
    86 92 47 18 00 00 00 00 ca e0 0c 4b 07 00 00 00 ..G........K....
    1c e5 ff 62 00 00 00 00 b4 bf 4c 14 08 00 00 00 ...b......L.....
    99 9e 36 00 00 00 00 00 a8 39 07 00 de 0d 01 00 ..6......9......
    00 00 00 00 00 b0 f2 b4 0c 00 00 00 a9 20 00 00 ............. ..

    Windows has finished checking your disk.
    Please wait while your computer restarts.


    For more information, see Help and Support Center
     
    Darrowitis, Feb 23, 2014
    #7
  8. Darrowitis

    Darrowitis

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    Each step I am seeing the same message that the USB Not Recognized.

    When I click on the USB icon in the task bar, it says
    USB Root Hub (2 ports)
    Unknown Device
    Unused Port

    When I click in the Unknown Device under Device Status:

    No drivers are installed for this device.

    If you are having problems with this device, click Troubleshoot to start the troubleshooter.

    I have all the drivers up to date.

    The Malware removed a lot and took several times to get it clean.
     
    Darrowitis, Feb 23, 2014
    #8
  9. Darrowitis

    Elizabeth23

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    in device manager, right click on unknown device and choose uninstall.

    if the malwarebytes scan is finally clean, you might want to run eset online scanner at least once to see if any leftovers have been left.

    http://www.eset.com/us/online-scanner/

    ------------------------------------

    Does the player show up in My Computer when attached?

    Also, go to My computer and right click and choose manage, then choose disc management, see if a letter is assigned to the device, or change the letter, and see if that helps.

    Check that Windows is detecting your device under Portable Devices.

    Is device manager showing these devices under Portable Devices???

    -----------------------

    one person in a thread had a bad cable that would charge but not sync

    is your device password protected??

    it has to be unlocked for windows to detect.

    ==============

    http://support.microsoft.com/kb/871233/en-us

    the steps here may help.

    let me know what happens with each step.
     
    Elizabeth23, Feb 23, 2014
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  10. Darrowitis

    Darrowitis

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    I downloaded the eset and it came back clean after 2 scans. It found conduit and that has since been deleted.

    The player does not show up in My computer or devices. And there is no section for Portable Devices or Other Devices in Device Manager.

    There isn't a password on my android device nor my girlfriends iphone. And we have tried multiple cables.

    I have a much faster computer but keep getting the USB Device Not Recognized no matter what is plugged in and even get the message if nothing is plugged in. Unknown Device is associated to Inter(R) ICH8 Famiy USB Universal Host Controller.

    When clicking proporties for Unknown Device, It says there are No drivers installed for this device, click Troubleshoot to start the troubleshooter.
     
    Darrowitis, Feb 24, 2014
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  11. Darrowitis

    Elizabeth23

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    http://www.youtube.com/watch?v=agvXS87pmzk

    above is a video on this problem, the steps are to turn off computer, unplug power source, leave off and unplugged for 2 minutes, if a laptop you will have to take out battery., then plug power source back in and this should clear the unknown device and usb device will be recognized.

    there was also another video that shows the unknown device, the procedure was to uninstall that one usb port and then reinstall.
     
    Elizabeth23, Feb 24, 2014
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  12. Darrowitis

    Darrowitis

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    I will check out the video.

    But unplugging and removing the battery has been tried over and over again since the beginning of this issue. I once left it over night and nothing.
     
    Darrowitis, Feb 26, 2014
    #12
  13. Darrowitis

    Elizabeth23

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    Elizabeth23, Feb 26, 2014
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