unable to open user folder

Discussion in 'Windows XP Help and Support' started by archp2008, Mar 24, 2014.

  1. archp2008


    May 1, 2013
    Likes Received:
    I am currently unable to open my user folder (named Owner) when I go into Documents and Settings. Either nothing happens at all or the watch glass appears and "not responding" on the top bar. Is there a fix for this? Actually this is the only user folder in use. I cannot get a response for right-clicking either.
    archp2008, Mar 24, 2014
  2. archp2008


    Dec 10, 2012
    Likes Received:
    Can you do it in safe mode???

    if yes then you need to run checkdisk, scan for infections, and/or create a new account and trasfer your data to the new account and delete the old owner account as you might have a corrupted account. see instructions below

    How to perform checkdisk

    if you do not have Recovery Console installed, then run from the start menu

    go to start, run, type in cmd

    in cmd type in chkdsk c: /r and press enter

    type Y for yes and press enter

    type exit and press enter

    restart pc, allow checkdisk to finish and run again

    this is a lengthy process depending on the size of your harddrive, the percentages will fluctuate, this is normal, you can view report in the event viewer.
    go to start>run> and type in eventvwr.msc, click on the applications directory, and in the right hand panel choose winlogon.

    and what is your current antivirus??

    Download, install, update and do full scan with these free malware detection programs:

    Malwarebytes (MBAM): http://www.malwarebytes.org/products/malwarebytes_free
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.
    Elizabeth23, Mar 25, 2014
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