unable to open user folder

Discussion in 'Windows XP Help and Support' started by archp2008, Mar 24, 2014.

  1. archp2008

    archp2008

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    I am currently unable to open my user folder (named Owner) when I go into Documents and Settings. Either nothing happens at all or the watch glass appears and "not responding" on the top bar. Is there a fix for this? Actually this is the only user folder in use. I cannot get a response for right-clicking either.
     
    archp2008, Mar 24, 2014
    #1
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  2. archp2008

    Elizabeth23

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    Can you do it in safe mode???

    if yes then you need to run checkdisk, scan for infections, and/or create a new account and trasfer your data to the new account and delete the old owner account as you might have a corrupted account. see instructions below

    http://support.microsoft.com/kb/315265/en-us
    How to perform checkdisk

    if you do not have Recovery Console installed, then run from the start menu

    go to start, run, type in cmd

    in cmd type in chkdsk c: /r and press enter

    type Y for yes and press enter

    type exit and press enter

    restart pc, allow checkdisk to finish and run again

    this is a lengthy process depending on the size of your harddrive, the percentages will fluctuate, this is normal, you can view report in the event viewer.
    go to start>run> and type in eventvwr.msc, click on the applications directory, and in the right hand panel choose winlogon.
    ============

    and what is your current antivirus??

    Download, install, update and do full scan with these free malware detection programs:

    Malwarebytes (MBAM): http://www.malwarebytes.org/products/malwarebytes_free
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.
     
    Elizabeth23, Mar 25, 2014
    #2
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