Themes refusing to change! Help plz

so every time I start up my laptop I'm thrown into a guessing game of which theme will load, sometimes it's in the XP theme, or it's in classic grey. Either way i am unable to change which theme I get to use, I haven't received error messages when switching between XP, and classic, it just remains in whichever theme it was upon start up, basically it shows that I'm using my choice of theme in "Display Properties", but no matter what theme I choose it is always appearing as either XP or Classic.

 

are there any errors listed in event viewer??

go to start/run and type in eventvwr.msc the sections you are most interested in are applications and system, check for the time at one of your reboots.

also, what is your current antivirus??

do you have any other scanners installed??

 

ALSO: which theme do you want xp or classic??

and do you have xp pro or xp home??

 

I don't see anything relating to themes, but I'm not entirely sure what I'm looking for, I'm currently using AVG, I want to use XP theme, and lastly I'm using XP pro

 

In event viewer you only want to look at a listing if it is an error, if it is just info do not worry

an error will be red with an x in it

a warning will be a yellow triangle with an exclamation point in it.

if you double click on the entry a dialog box will open with further info

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First, I am not sure if AVG is still supporting xp

see HERE

also avg is not considered one of the top antivirus even when xp was still supported, that said

I want you to download the following and run them, you can uninstall them later if you choose:

Download, install, update and do full scan with these free malware detection programs:

Malwarebytes Free (MBAM): http://www.malwarebytes.org/products/

SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.
==============

when the scans are clean, NOTE: you may have to run each twice) and the issue is still occurring, then next I want you to create a new administrative account and then log into it and does the issue occur in the new account??

 

ALSO: I will be online for approx another hour, so I will check back.

 

Sorry for not replying in so long, college has been a pain. Anyways I ran those anti malware like 12 times and am still getting malware hits, same ones over and over infact, also I tried the admin account thing no luck :/

 

can you post the log from malwarebytes??

so you created a new account and the same issue occurred in the new account, correct??

 

I created a new Admin account and tried changing themes and the theme did not change just like before.

Malwarebytes Anti-Malware 1.75.0.1300


Database version: v2014.04.17.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Owner :: KEIRO [administrator]

30/09/2014 10:48:54 AM
mbam-log-2014-09-30 (10-48-54).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 312737
Time elapsed: 1 hour(s), 3 minute(s), 39 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 3
HKCR\CLSID\{051E9166-B275-4683-907B-372FAE22BC7C} (PUP.Optional.WebSteroids.A) -> Quarantined and deleted successfully.
HKCR\CLSID\{E5A7A645-8318-4895-B85C-EDC606B80DB6} (PUP.Optional.DynConIE.A) -> Quarantined and deleted successfully.
HKCU\Software\DynConIE (PUP.Optional.DynConIE.A) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\System Volume Information\_restore{10D2DF9A-CF24-4046-AF64-7A9F6B2D69AD}\RP300\A0135756.exe (PUP.Optional.OptimizerPro) -> Quarantined and deleted successfully.

(end)

 

http://malwarefixes.com/remove-pup-optional-dynconie/

follow the instructions at above link to get rid of the dynconie infection

http://www.microsoft.com/security/pc-security/malware-removal.aspx

above is the link for the microsoft malicious software scanner for xp

============

If you have Optimizer pro installed, then uninstall

==================

Tell me the results of the scan with eset and the mrt.

 

What kind of malware? Trojan? browser hijacker? adware?

 

Some antivirus can not detect browser hijacker or PUP once they are legitimate.

 

The following are some recommended tools:

SpyHunter - http://www.trymytools.com/download-tool/
TDSSKiller - media.kaspersky.com/.../tdsskiller.exe
AdwCleaner - toolslib.net/.../1-adwcleaner
NOD32 Online Scanner - www.eset.com/.../online-scanner-popup
Microsoft Safety Scanner - www.microsoft.com/.../default.aspx


Good luck!