spooler subsystem app has encountered a problem

Discussion in 'Windows XP Help and Support' started by akira181, Feb 12, 2014.

  1. akira181

    akira181

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    I recently updated from SP2 to SP3 and ever since then, the spooler keeps crashing and an error message pops up. A printer has never been installed on this computer so I'm confused as to where this error is coming from.

    I've ran cleanspl.exe, and followed guides to see what is in the registry but nothing is helping. I found a spoolerlog in my C: and I've attached it, hopefully that helps. Otherwise, I'm at a loss as to what other information I can provide.

    Code:
    <?xml version="1.0"?>
    <SpoolerErrorLog>
    	<RegistryData>
    		<PrintProvidor name="Internet Print Provider">
    			<DisplayName><![CDATA[HTTP Print Services]]></DisplayName>
    			<Name><![CDATA[inetpp.dll]]></Name>
    		</PrintProvidor>
    		<PrintProvidor name="LanMan Print Services">
    			<DisplayName><![CDATA[LanMan Print Services]]></DisplayName>
    			<Name><![CDATA[win32spl.dll]]></Name>
    		</PrintProvidor>
    		<PrintProcessor name="ModiPrint">
    			<Driver><![CDATA[mdippr.dll]]></Driver>
    		</PrintProcessor>
    		<PrintProcessor name="winprint">
    			<Driver><![CDATA[localspl.dll]]></Driver>
    		</PrintProcessor>
    		<PortMonitor name="BJ Language Monitor">
    			<Driver><![CDATA[cnbjmon.dll]]></Driver>
    			<Node name="Ports">
    			</Node>
    		</PortMonitor>
    		<PortMonitor name="Local Port">
    			<Driver><![CDATA[localspl.dll]]></Driver>
    		</PortMonitor>
    		<PortMonitor name="Standard TCP/IP Port">
    			<Driver><![CDATA[tcpmon.dll]]></Driver>
    			<Node name="Ports">
    				<StatusUpdateInterval>0xa</StatusUpdateInterval>
    				<StatusUpdateEnabled>0x1</StatusUpdateEnabled>
    			</Node>
    		</PortMonitor>
    	</RegistryData>
    	<EventLogData>
    
     
    akira181, Feb 12, 2014
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  2. akira181

    Elizabeth23

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    Elizabeth23, Feb 12, 2014
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  3. akira181

    akira181

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    thanks for the reply.

    I tried that but the spooler subsystem app still crashes (everytime on startup and randomly while the computer is on).

    Any other suggestions?
     
    akira181, Feb 13, 2014
    #3
  4. akira181

    Elizabeth23

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    Elizabeth23, Feb 13, 2014
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  5. akira181

    akira181

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    updates was turned off on this laptop for some reason and I couldn't turn it back on. After I manually installed SP3, updates started working again. All updates are currently downloading so I should be up to date soonish.

    I've done the registry stuff but the error still persists. Actually, the guide tells me to delete subkeys but actually I have some missing.

    Drivers subkey is missing for me


    I'm missing USB monitor and PJL language monitor.

    With all these problems, it looks like I just need a fresh install of windows. If that's the route I need to take, might just go full hog and get Windows 7 (not a fan of Windows 8)
     
    akira181, Feb 13, 2014
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  6. akira181

    Elizabeth23

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    if you do not have an installed printer, you do not need those keys.

    I believe that your problems were mostly from not being updated.

    after updates are finished, see if the error occurs.
     
    Elizabeth23, Feb 13, 2014
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  7. akira181

    akira181

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    I believe the last batch of updates finished this morning. Still getting the error though
     
    akira181, Feb 14, 2014
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  8. akira181

    Elizabeth23

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    What is your current antivirus??

    are any other scanners installed??

    we need to insure your system is clean, do the following:

    Download, install, update and do full scan with these free malware detection programs:

    Malwarebytes (MBAM): http://www.malwarebytes.org/products/malwarebytes_free
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.
     
    Elizabeth23, Feb 15, 2014
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