spooler subsystem app has encountered a problem

A

akira181

I recently updated from SP2 to SP3 and ever since then, the spooler keeps crashing and an error message pops up. A printer has never been installed on this computer so I'm confused as to where this error is coming from.

I've ran cleanspl.exe, and followed guides to see what is in the registry but nothing is helping. I found a spoolerlog in my C: and I've attached it, hopefully that helps. Otherwise, I'm at a loss as to what other information I can provide.

Code: 
<?xml version="1.0"?>
<SpoolerErrorLog>
	<RegistryData>
		<PrintProvidor name="Internet Print Provider">
			<DisplayName><![CDATA[HTTP Print Services]]></DisplayName>
			<Name><![CDATA[inetpp.dll]]></Name>
		</PrintProvidor>
		<PrintProvidor name="LanMan Print Services">
			<DisplayName><![CDATA[LanMan Print Services]]></DisplayName>
			<Name><![CDATA[win32spl.dll]]></Name>
		</PrintProvidor>
		<PrintProcessor name="ModiPrint">
			<Driver><![CDATA[mdippr.dll]]></Driver>
		</PrintProcessor>
		<PrintProcessor name="winprint">
			<Driver><![CDATA[localspl.dll]]></Driver>
		</PrintProcessor>
		<PortMonitor name="BJ Language Monitor">
			<Driver><![CDATA[cnbjmon.dll]]></Driver>
			<Node name="Ports">
			</Node>
		</PortMonitor>
		<PortMonitor name="Local Port">
			<Driver><![CDATA[localspl.dll]]></Driver>
		</PortMonitor>
		<PortMonitor name="Standard TCP/IP Port">
			<Driver><![CDATA[tcpmon.dll]]></Driver>
			<Node name="Ports">
				<StatusUpdateInterval>0xa</StatusUpdateInterval>
				<StatusUpdateEnabled>0x1</StatusUpdateEnabled>
			</Node>
		</PortMonitor>
	</RegistryData>
	<EventLogData>
 
thanks for the reply.

I tried that but the spooler subsystem app still crashes (everytime on startup and randomly while the computer is on).

Any other suggestions?
 
updates was turned off on this laptop for some reason and I couldn't turn it back on. After I manually installed SP3, updates started working again. All updates are currently downloading so I should be up to date soonish.

I've done the registry stuff but the error still persists. Actually, the guide tells me to delete subkeys but actually I have some missing.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86

In the subkey list, there should only be the following subkeys: Drivers and Print Processors.
Click to expand...

Drivers subkey is missing for me


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

In the subkey list, there should only be the following subkeys:

BJ Language Monitor

Local Port

PJL Language Monitor

Standard TCP/IP Port

USB Monitor
Click to expand...

I'm missing USB monitor and PJL language monitor.

With all these problems, it looks like I just need a fresh install of windows. If that's the route I need to take, might just go full hog and get Windows 7 (not a fan of Windows 8)
 
if you do not have an installed printer, you do not need those keys.

I believe that your problems were mostly from not being updated.

after updates are finished, see if the error occurs.
 
What is your current antivirus??

are any other scanners installed??

we need to insure your system is clean, do the following:

Download, install, update and do full scan with these free malware detection programs:

Malwarebytes (MBAM): http://www.malwarebytes.org/products/malwarebytes_free
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.
 
You must log in or register to reply here.
Back
Top