Serial Port and CipherLab CPT-711 Scanner

Hi all,

First time post. I have spent several days trying to find a workaround to this issue without success. I have a CipherLab CPT-711 stock scanner that connects via a cradle to the built-in RS232 port of my Windows XP system. This is a retail environment with this system being the server, so I try to minimise down time. It is updated to Service Pack 3.

The issue being that I get no connection between the device and the computer when trying to upload or download data between the two. I have tried to use the /fastdetect option in the boot.ini file, but this seemed to make no difference, so I have since removed it.

Any help or advice would be highly appreciated. This device is no longer manufactured by CipherLab as the replacement was moved over to the USB protocol, but it is a good, well functioning device and I would like to get it working.

Kind regards,
Nasi

 

http://www.cipherlab.com/livefiles/en/Documents/59/711Manual.pdf

above is the user manual for the scanner and page 8 has a diagram for connections, have you done this already??

sections 4 and 5 are for transmitting and downloading data.

 

Yes, I have a small software program supplied with my point of sale software to handle upload and download of files from the device. Even attempting to upload the program to the device yields a connection failure on COM port.

 

well, the manual says that the settings have to match, do not know what else to suggest, so let's see if any one else here or at the techsupport forum can answer your question