Running the Security Center

E

emf

When I click the Control Panel > Security Center I get the following alert:

================
RUNDLL

An exception occurred while trying to run
"C:\WINDOWS\system32\shell32.cll.Control_RunDLL
"C:\WINDOWS\system32\wscui.cpi", Security Center"
================

(I suspect because of the large font the above 2 lines are truncated.)

How can the problem be corrected?

Thanks,

emf
 
Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.
You can edit out any personal information.

Download, install, update and do full scan with these free malware detection programs:

Malwarebytes (MBAM): http://www.malwarebytes.org/products/malwarebytes_free
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose.
=============

What antivirus is installed?

---------------------

after scans are clean do this to see if security center is started:

Go to Start - Control Panel - Admin Tools - Services

Find Security Center and Double Click on it

Make sure there is a Path to Executable if not it should be Root:\WINDOWS\System32\svchost.exe -k netsvcs

Startup type should be enabled as Automatic, and then click start in the service status. Click Apply and reboot


post back if it does not start
 
Thanks for your prompt reply. First response: Here is the system summary you requested:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DEEPBLUE
System Manufacturer Dell Inc.
System Model ME051
System Type X86-based PC
Processor x86 Family 6 Model 13 Stepping 8 GenuineIntel ~1496 Mhz
BIOS Version/Date Dell Inc. A10, 2006-11-07
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DEEPBLUE\Eustace
Time Zone Eastern Daylight Time
Total Physical Memory 512.00 MB
Available Physical Memory 81.80 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.20 GB
Page File C:\pagefile.sys

I've been using AVG Antivirus Free Edition 2013 and have been doing a full scan monthly.

I'll post again after I run the Antimalware programs.

emf
 
Sorry for the delay.

I run both anti-malware programs you recommended and also Spybot, that I had installed some time back. They did find a "System BrokenFileAssociation Registry Keys HKCR\.exe" which I had to google to be able to correct it.

After clicking on the Security Center through "Start - Control Panel - Admin Tools - Services" the settings were the ones you prescribe and it was already started.

After rebooting, the problem, however, remains as described in my initial post.

Any other suggestions?
 
Courtesy of Jose Ibarra:
https://skydrive.live.com/?cid=6a7e789cab1d6f39&id=6A7E789CAB1D6F39!311

above is Skydrive for Jose Ibarra, download the file and save to your desktop

right click and choose properties, unblock if necessary

double click and does the security center open?

Also reregister the file:

See if reregistering your shell32.dll file will help
To do that, click Start, Run and in the box enter:

regsvr32 -i shell32.dll (that's a dash eye)

Click OK and you should see a message like this:

DllRegisterServer and DllInstall in shell32.dll succeeded.
---------------------------------------------


http://www.kellys-korner-xp.com/xp_tweaks.htm

line 338 on the right side, double click and install
-----------------------------------

http://answers.microsoft.com/en-us/...y-center/87ceec51-0d68-49c7-b27b-bcff674b58e7

lastly read the above and follow instructions in the replies from A. User.
which will assist in reinstalling security center

--------------------------

Some like AVG but I do not, there are some good free antivirus such as Avast free or Microsoft Security essentials, reading through forums you will find that sometimes AVG will corrupt various xp files , but only sometimes.

Post back after performing the above instructions with reference to what happened at each step.
 
"above is Skydrive for Jose Ibarra, download the file and save to your desktop right click and choose properties, unblock if necessary double click and does the security center open?"

Which file?

PS. That's my third attempt to post a reply. I do not know what happened with the other 2 replies.
 
I downloaded on my desktop wscui.cpl as advised. Right-clicking it opened the properties, however double-clicking it brought up the alert:

==========
RNDLL

X An exception occurred while trying to run "shell32.dll.Control_RunDLL "C:\Documents and Settings\Eustace\Desktop\wscui.cpl" "

OK
==========

What should I do next?

emf
 
right click to choose properties to unblock if needed, otherwise you want to place that file in the system32 folder. Not double click it. :)

download the shell file also and place in the same folder.

reboot and then try again does the error still occur?
 
I reregistered shell32.dll. No effect.

I installed the "Restore the Security Center Service" line 338 on the right side; no effect.

Now I'll be reading the thread you suggested. Then laptop came with some antivirus, I do not remember it it was Norton or not, which later I uninstalled and installed AVG. That was years ago. I am wondering whether the problem started at that time.

emf
 
if you have had no issues until now I doubt that it would be a problem now.

I would go ahead and reinstall the security center now as in the thread link I gave you, post back with results, I will keep my fingers crossed.
 
here are instructions to burn a copy of Hiren's boot cd, there are lots of tools on this so you will want to keep it around.

I advise Hiren's because it does not care about sata drives, (in case you have them), the recovery console from xp will not run on sata drives without changing the bios, of downloading the mass storage controller to a floppy and installing at F6 of the setup.

Courtesy of Jose Ibarra:
Anywho, to make a Hiren's boot CD, do this:

I am going to recommend you use Hiren's boot CD (it will also go on a USB drive).

This is good for you because it has many more tools on it that on the XP Recovery Console CD, does not care about your Administrator passwords and you will not have to futz around in your BIOS if any afflicted system has SATA drives - Hiren's can deal with that.

You will have a whole bunch of cool tools that you don't have in the XP Recovery Console... a registry editor, password resetter, and a desktop that looks like Windows XP so you will feel comfortable maneuvering.

You can also easily copy your personal data (documents, images, music.) to an external drive.

From a working system, first download Hiren's Boot CD from here (it is a substantial download but worth it):

http://www.hirensbootcd.org/download/ (look near the bottom of the page, do not click on any ads).
http://www.hirensbootcd.org/burning/
Instructions

Unzip the Hiren's to some folder where you can find it. There is a Hiren's.BootCD..iso in there that you are going to need next.

Hiren's has instructions to make a bootable USB that you can use, but it requires you to first burn the .iso to a CD and some other steps, so I suggest another way...

Download RUFUS 1.20 from here (read some stuff on the page so you can know more about it):

http://rufus.akeo.ie/

I will caution you to be careful that you don't accidentally format any of your hard drives - be sure your USB stick is in and know what the drive letter is! This part always makes me a little nervous, so be careful.

Launch RUFUS and all the defaults should be okay, for the Device, choose your USB drive letter, Quick format, FAT32, label it if you want to and in the Format options box, click the little icon that looks like a CD and a window will open. Navigate that dialogue to point to the folder that contains the Hiren's.BootCD.15.iso that you unzipped earlier and the box should change to say ISO image (RUFUS understands the Hiren's ISO file).

Double check you have the right Device selected in the top (NOT you HDD) Click Start, acknowledge the warning and let it finish (it will take a little while) as it copies the files. The Hiren's ISO is also good size.

When RUFUS is done, it will say 'DONE' in the bottom.

Put the USB stick in the afflicted machine and reset/reboot and press whatever key you need to press to get to a boot menu where you can select the USB as the first boot device (that is F11 for me). If you don't see a boot menu choice, you will have to adjust your BIOS to boot from the USB first instead of the HDD.

When the Hiren's menu comes up, choose the Mini XP Mode and it will start loading (slowly from a USB drive) and eventually you should see a Windowsy looking desktop. You should recognize that part and feel comfortable, but it is not your desktop - it is the Hiren's desktop!

Remember: You did not boot on your hard disk - you booted into the Hiren's desktop


http://www.hiren.info/pages/bootcd-on-usb-disk
Hiren’s for flash drive
------------------

you will be running with the /r parameter

chkdsk c: /r

it will have to be run several times until no errors are found, a lengthy process depending on your harddrive size. allow to finish, the percentages will fluctuate, this is normal.
 
is this an inspiron?

desktop or laptop?

i am looking for an online manual

I also notice that you only have 512mb of ram, have you also been having difficulties defraging or getting low disk space messages?
 
Last edited:
Second attempt to post a reply. But why is it doing this?

Elizabeth23 said:
Courtesy of Jose Ibarra:
https://skydrive.live.com/?cid=6a7e789cab1d6f39&id=6A7E789CAB1D6F39!311

Also reregister the file:

See if reregistering your shell32.dll file will help
To do that, click Start, Run and in the box enter:

regsvr32 -i shell32.dll (that's a dash eye)

Click OK and you should see a message like this:

DllRegisterServer and DllInstall in shell32.dll succeeded.
---------------------------------------------
Click to expand...

No effect.

Elizabeth23 said:
Courtesy of Jose Ibarra:
https://skydrive.live.com/?cid=6a7e789cab1d6f39&id=6A7E789CAB1D6F39!311
http://www.kellys-korner-xp.com/xp_tweaks.htm

line 338 on the right side, double click and install
-----------------------------------
Click to expand...

No effect.

Elizabeth23 said:
Courtesy of Jose Ibarra:
https://skydrive.live.com/?cid=6a7e789cab1d6f39&id=6A7E789CAB1D6F39!311
http://answers.microsoft.com/en-us/...y-center/87ceec51-0d68-49c7-b27b-bcff674b58e7

lastly read the above and follow instructions in the replies from A. User.
which will assist in reinstalling security center

--------------------------
Click to expand...

Now I am working on this thread.

emf
 
Third attempt to post a reply!!! Why is it doing this??? The second attempt was using Quote, now I am trying Quick Reply.

"Also reregister the file:

See if reregistering your shell32.dll file will help
To do that, click Start, Run and in the box enter:

regsvr32 -i shell32.dll (that's a dash eye)

Click OK and you should see a message like this:

DllRegisterServer and DllInstall in shell32.dll succeeded."

No effect

"http://www.kellys-korner-xp.com/xp_tweaks.htm

line 338 on the right side, double click and install"

No effect.

"http://answers.microsoft.com/en-us/w...b-bcff674b58e7

lastly read the above and follow instructions in the replies from A. User.
which will assist in reinstalling security center"

Now I am working on this.

emf
 
I do not generally bother with quotes, but maybe there is something wrong with the forum,

I usually just go with Post reply on the left hand side or go with quick reply, I use quick when I am not inserting links, just text.

If you go to your profile and click contact, post a private message to Ian (capitol eye) site administrator, stating your problem posting replies, he can maybe adjust a code or something. :)

I will be online for about another hour, then I will hit the sack. :)
 
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