question about hotspot shield and my HP scanner

Discussion in 'Windows XP Networking' started by billy gates, Dec 9, 2014.

  1. billy gates

    billy gates

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    My HP 2500 series scanner works great in both network mode and of course usb mode.. But today I install hotspot shield ( as I am sick and tired of being turned down to see certain TV shows or youtube videos as they are only promised for the USA market ) ..,, discovered then when the hotspot mode is on ( green ) and everything appears to be working such as google browsing history and of course going to address's such as my membership for Netflix canada I can now see and play Netflix videos back to my PC.. When I went to scan a document using with my HP printer I got an error message .. but when I backed out an d then used the USB prompt no problem .. back to Hotspot turned it off .. back to scanner no problem ..

    is this a firewall issue or ...??
     
    billy gates, Dec 9, 2014
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  2. billy gates

    Elizabeth23

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    if your hp scanner works fine with no hotspot, then I would say it is a setting in hotspot doing this.

    can you give me the exact error message please, and correct me if I am wrong, but you get this error when hotspot is on and scanner is on, BUT not when hotspot is off and scanner is on??
     
    Elizabeth23, Dec 9, 2014
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  3. billy gates

    billy gates

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    and yes your question is correct here is the message in a scanned image .. with hotspot turned on ..
    [​IMG][/URL][/IMG]
     
    billy gates, Dec 9, 2014
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  4. billy gates

    Elizabeth23

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    did you run the hp scan doctor??
     
    Elizabeth23, Dec 9, 2014
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  5. billy gates

    Elizabeth23

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    Also, this page is the hp knowledge base on this issue, scroll down to xp and click either usb or network
     
    Elizabeth23, Dec 9, 2014
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  6. billy gates

    billy gates

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    and my scan with hotspot turned off ... [​IMG][/URL][/IMG]
     
    billy gates, Dec 9, 2014
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  7. billy gates

    billy gates

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    I'll check with HP support thanks
     
    billy gates, Dec 9, 2014
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  8. billy gates

    Elizabeth23

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    let me know if this requires further troubleshooting, I am sure it is a setting somewhere in one or the other program that is conflicting.
     
    Elizabeth23, Dec 9, 2014
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