Hi.
I hope i posted in the right place.
I installed the printer Officejet pro 7520 (then tryed also with a officejet 7510) on a PC with Windows XP Pro 32bit.
Downloaded the originel driver from HP. It will install without problems, but the printer doesn't print. Even the test page. When i send a file the print queue show the file for just a few seconds and the disappear like the file is succesfully delivered. But the printer doesnt react.
Then i controlled in the print properties and i discovered that was selected the print processor of MS_XPS (???).
I changed it in "winprint -> RAW", and now, every file i send (also the test page) come out a lot of paper and every page has just a line of text.
- Tryed the configuration it in USB and wireless
- Tryed with hp doctor to reinstall all the software and every possible instruction.
- Removed every old HP software (like the one of the old HP printer that was perfectly working until his last day officejet 7500)
- Tryed sfc /scannow
Every time i reinstall both printers, is selected the wrong print processor by default and changing it wont help
I wanted to try the method five to do a clean full uninstall displayed in this page:
https://support.hp.com/us-en/document/c01704046
but the file "gr.uninst.exe" is no longer available.
The printer and PC are from a customer of mine and he need windows xp to run an old software, so he can't change the PC.
There is someone that can help me??
Thankyou
I hope i posted in the right place.
I installed the printer Officejet pro 7520 (then tryed also with a officejet 7510) on a PC with Windows XP Pro 32bit.
Downloaded the originel driver from HP. It will install without problems, but the printer doesn't print. Even the test page. When i send a file the print queue show the file for just a few seconds and the disappear like the file is succesfully delivered. But the printer doesnt react.
Then i controlled in the print properties and i discovered that was selected the print processor of MS_XPS (???).
I changed it in "winprint -> RAW", and now, every file i send (also the test page) come out a lot of paper and every page has just a line of text.
- Tryed the configuration it in USB and wireless
- Tryed with hp doctor to reinstall all the software and every possible instruction.
- Removed every old HP software (like the one of the old HP printer that was perfectly working until his last day officejet 7500)
- Tryed sfc /scannow
Every time i reinstall both printers, is selected the wrong print processor by default and changing it wont help
I wanted to try the method five to do a clean full uninstall displayed in this page:
https://support.hp.com/us-en/document/c01704046
but the file "gr.uninst.exe" is no longer available.
The printer and PC are from a customer of mine and he need windows xp to run an old software, so he can't change the PC.
There is someone that can help me??
Thankyou