No sound after installing extra memory, Help?

Discussion in 'Windows XP Help and Support' started by NeetaNPaul, Apr 26, 2014.

  1. NeetaNPaul

    NeetaNPaul

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    My partner just installed extra memory on his pc (he uses xp) and now the sound has gone completely! Does anyone know how to fix this? Please help, we can't afford to send it into a shop.
     
    NeetaNPaul, Apr 26, 2014
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  2. NeetaNPaul

    Elizabeth23

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    is the memory compatible with your particular pc ??

    what is the make, model, and model number of pc

    laptop or desktop

    xp home, pro, or media center edition

    ==============

    if you remove the new memory stick does the sound return??
     
    Elizabeth23, Apr 26, 2014
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  3. NeetaNPaul

    NeetaNPaul

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    It's desktop pc - ASUS M2M E SLI, running on xp home basic.
    Removal of memory doesn't fix it. It's a 1gb memory, and positive it's the right kind for the pc.
    Also he thought reinstalling windows would help.... now it's frozen and won't install.....
     
    Last edited: Apr 26, 2014
    NeetaNPaul, Apr 26, 2014
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  4. NeetaNPaul

    NeetaNPaul

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    He just took the memory out and it shut down, now it won't start back up.
     
    NeetaNPaul, Apr 26, 2014
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  5. NeetaNPaul

    NeetaNPaul

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    He just managed to start the pc again, but no sound even with the memory removed...
     
    NeetaNPaul, Apr 27, 2014
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  6. NeetaNPaul

    Elizabeth23

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    Elizabeth23, Apr 27, 2014
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  7. NeetaNPaul

    NeetaNPaul

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    The device manager says it's working. He tried downloading a new driver.... it didn't fix it. He tried following the trouble shoot... it didn't fix it.
    There was no error message when it started back up.
     
    Last edited: Apr 27, 2014
    NeetaNPaul, Apr 27, 2014
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  8. NeetaNPaul

    Elizabeth23

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    are you still using the old memory sticks or the new ones??

    You should not mix brands of memory, however many you use they should all be the same brand.

    do your speakers work on a different pc??
     
    Elizabeth23, Apr 28, 2014
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  9. NeetaNPaul

    NeetaNPaul

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    I don't know what you mean by new ones or old ones...
    The speakers work fine on another pc, and worked fine on this one prior to memory being put on. The memory is compatible, and is the only one added other than the built in.
    I'm guessing it's changed some sort of setting... but we can't work out how to fix it.
     
    NeetaNPaul, Apr 28, 2014
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  10. NeetaNPaul

    Elizabeth23

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    Okay, you added memory to the built in one

    is the one you added the same as the built in one?

    you cannot run 2 different makes or types of memory they have to be the same.
     
    Elizabeth23, Apr 28, 2014
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  11. NeetaNPaul

    Elizabeth23

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    reply 2: also do this:

    Click Start, Run and in the box enter:

    msinfo32

    Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.
    You can edit out any personal information.
     
    Elizabeth23, Apr 28, 2014
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  12. NeetaNPaul

    NeetaNPaul

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    ok heres all the spec from my PC yeah........... ITS PAUL THE ONE HAVING THE PROBLEM :)
    Operating System
    Windows XP Home Edition 32-bit SP3
    CPU
    AMD Athlon 64 X2 3600+ 23 °C
    Windsor 90nm Technology
    RAM
    3.00GB Single-Channel DDR2 @ 251MHz (4-4-4-12)
    Motherboard
    ASUSTeK Computer INC. M2N-E SLI (Socket AM2 ) 40 °C
    Graphics
    Plug and Play Monitor ([email protected])
    1024MB NVIDIA GeForce GT 430 (PNY) 32 °C
    Storage
    74GB Seagate ST3808110AS (SATA) 32 °C
    Optical Drives
    TSSTcorp DVD-ROM TS-H353C
    Audio
    C-Media CM6501 Like Sound Device

    ive tried just about everything i can think off
    updated all drivers on my pc,uninstalled then reinstalled sound card driver,,tested the speakers ive even tried a sound card in the PCI and still nothing it must be something "blocking" the sound but really running out of ideas
    the msinfo32 thing does'nt do anything when i enter it in run???
     
    NeetaNPaul, Apr 28, 2014
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  13. NeetaNPaul

    Elizabeth23

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    http://forums.techguy.org/windows-xp/1124932-no-sound-my-pc-xp.html

    is the above your link also??

    =====================

    to be clear you cannot get msinfo32 to run on the bad pc??

    I do not need it from a working pc, just the one with no sound.

    =================

    what happens when you type in msinfo32??

    do this:

    First. Set Hidden files and folders to display.

    Start | Settings | Control Panel | Folder Options | View tab
    Check:
    ? Display the contents of system folders
    ? Show hidden files and folders
    UNCheck:
    ? Hide protected operating system files
    Apply | OK

    [[Hidden files and folders will appear dimmed to indicate they are not
    typical items.]]

    Second. Paste this in the Start | Run box...

    C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

    Click OK.

    Look for a file called index.dat. Is one there?

    if not go here and download it and put it in above folder

    https://onedrive.live.com/?cid=d7389b68b3a275ad&id=D7389B68B3A275AD!120

    this is my onedrive, used to be skydrive. scroll down to index.dat and download to desktop.

    ================

    What I am looking for is the manufacturer and model number of the memory currently installed in the no sound pc.

    ==================

    also here is a program to test your sound card

    http://www.passmark.com/products/soundcheck.htm
     
    Last edited: Apr 28, 2014
    Elizabeth23, Apr 28, 2014
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  14. NeetaNPaul

    NeetaNPaul

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    hi Elizabeth just let you know i sorted the sound problem uninstalled the sound card driver and reinstalled a older version off the driver and its fine thank for all ya help and suggestions :)
     
    NeetaNPaul, Apr 29, 2014
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  15. NeetaNPaul

    Elizabeth23

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    Thanks for the update and glad your issue is resolved
     
    Elizabeth23, Apr 29, 2014
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  16. NeetaNPaul

    Rob C

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    Ram type Dual channel DDR2 800
     
    Rob C, Apr 30, 2014
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  17. NeetaNPaul

    Rob C

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    Are you using onboard or add in Sound card?
     
    Rob C, Apr 30, 2014
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  18. NeetaNPaul

    Rob C

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    Go to Device manager and uninstall sound card..
    Reboot and let O/S find new hardware and install it:
     
    Rob C, Apr 30, 2014
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  19. NeetaNPaul

    Rob C

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    Sorry missed fix:
    Best to all:
    Rob
     
    Rob C, Apr 30, 2014
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  20. NeetaNPaul

    NeetaNPaul

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    thanks Rob i done exactly what you said :)
     
    NeetaNPaul, May 1, 2014
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