Installing HP C4280 software

Discussion in 'Windows XP Help and Support' started by olrob, Jun 21, 2013.

  1. olrob

    olrob

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    PC: Dell 4600i, XP pro SP3, USB connected HP Photosmart C4280 printer.

    Troubles after installing HP C4280's Full Feature (FF) s/w.

    I did a fresh download of the s/w and did the recommended procedure of (1)Clearing the TEMP directory, (2)Downloading, extracting the System, (3)uninstalling

    the HP software, (4) doing a Disk Cleanup, (5)Installing the latest Adobe s/w, (6) and running SETUP.EXE. All seemed to work for printing and scanning. But

    there were no "Essentials" or "Solution Center" for me to run. I needed to get at the Toolbox which is run from the "Solution Center".

    In the Digital Imaging+BIN folders I found HPQDIREC.EXE. Running it gives me Solution Center+Settings+Toolbox to allow me to clean ink cartridges and print

    diagnostic pages.

    But when I run "Solution Center" I get a notice telling me it was "..waiting while windows configures a scan.." if I wait long enough it fails and tries again, over

    and over. If I CANCEL when it starts this configure procedure I can get to the programs I want (Toolbox) after 4-5 Cancels.

    I have tried the MS Clean UP Utility, didn't help. Ran msconfig+startup tab and there are no programs starting with HP running.

    Why is windows trying to "configure scan"?
    How do I stop this procedure?
     
    olrob, Jun 21, 2013
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  2. olrob

    Elizabeth23

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    Elizabeth23, Jun 21, 2013
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