HELP major exe crisis!

L

lizlw

Hi all, I have recently tried to install an exe program. I kept getting told that the download was blocked by Microsoft. I went through several help forums and tried everything that was suggested to me to fix the issue. None of them fixed it. Now I have lost a lot of my usage on the pc. All of my desktop icons are faded and non responsive. My AVG has also been compromised. I have limited access to my control panel, even my calculator etc has become non responsive. I have no anti virus working as I have tried to reinstall it and it just says exe download blocked. I am worried about losing things off my computer. I am also worried about viruses. Someone please put this computer technical novice at ease.

Thanks :)
 
Hmm,

What is the name program, the .exe file, as much information as you can give please.

At this stage treat your XP install as severely compromised.

Can you boot/start it into safe mode. If this is possible copy all precious files, word pro, pics, music, mp3's etc to a USB stick or number of sticks.

I would not consider it safe to copy any programs, just files like the above.

Do you have your original XP install CD. Possibly you may have to do a clean re-install and build your system up again.

Important, even though it is not likely, treat any files you have managed to copy to USB's as "virused". After a clean install of XP install the best anti-virus suite you can and scan everything that is to be copied to you PC.

Also, it seems you have access to another PC, see if you can find through a search engine (Google or similar) a stand alone anti-virus program to run on your damaged XP setup before trying a clean install of XP. Might work, might not.

I am sure that other forum members will have better ideas than mine.

Hang in there, we have all had disasters like this.

Cheers,

Mark. (Aunty Jack).
 
Last edited:
Thanks for help.

Thanks for the help, sorry I have taken an age to respond, work has been manic. The program i originally tried to download was fitbit.com/setup. It was blocked by windows... Once i had done that the forums told me to try all different things to remedy the blocked download. Whilst doing that I twiddled with settings in the file configuration areas.....it is since then that i can no longer use any exe program. I am still using the same pc, as chrome is working fine.

I have no way of using most of the things on my pc that i rely on. can anyone please tell me how to fix this?

thanks Liz
 
You must log in or register to reply here.
Back
Top