Graphics crashing

Discussion in 'Windows XP General Discussion' started by Jojo, May 1, 2014.

  1. Jojo

    Jojo

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    This is my first post here. My OS is XP SP3

    Having a problem where my graphics seem to crash and open windows become either white or clear.

    After a restart. the Event Log shows these errors, each time:

    and

    I can supply any further infor which may be needed.
    I will be grateful fr any advice
     
    Jojo, May 1, 2014
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  2. Jojo

    Elizabeth23

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    Please give me the source code and the id number

    Note:

    you can click on the third icon down which looks like an open book, this will copy to the clipboard and then open a reply post here and right click and select paste and it will place the whole error dialog box .
     
    Elizabeth23, May 2, 2014
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  3. Jojo

    Elizabeth23

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    ALSO, what is make, model and model number of pc

    laptop or desktop
     
    Elizabeth23, May 2, 2014
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  4. Jojo

    Jojo

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    Thank you so much Elizabeth for getting back.

    I am sorry to say, I'm not sure which source code you mean. If you could say where this will be found.



    As for the computer itself. Mine was built by Novatech some years ago. Belarac Advisor Details below:

    If there is any more information I can supply please say so.

    Thank you again
     
    Jojo, May 2, 2014
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  5. Jojo

    Elizabeth23

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    go to start>run>type in eventvwr.msc in event viewer, you want to click on the error message, you have done this as you provided the info above, when the dialog box opens with the error message, in the top section there will be a source code and and id number

    or if you look to the right, third icon down you can click on the copy button and paste the entire box in your reply.
    ===========
     
    Elizabeth23, May 2, 2014
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  6. Jojo

    Elizabeth23

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    Elizabeth23, May 2, 2014
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  7. Jojo

    Jojo

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    Thanks again for getting back Elizabeth. And for the clarifications.

    Date: 03/05/2014 Source: VSS
    Time: 09:31:44 Category: None
    Type: Error Event ID: 8193
    User N/A


    Date: 03/05/2014 Source: EventSystem
    Time: 09:31:44 Category: (50)
    Type: Error Event ID: 4609
    User N/A

    Thank you for the advice on the driver. I confess I hadn't thought of that as I last checked, and downloaded an update driver, last November. That one was dated 29-10/2013.

    These problems have started within the last few weeks and a more recent driver has been released, dated 09-03-2014.

    Hopefully this will sort things out. If not, I will ask you again if that's OK?
     
    Jojo, May 3, 2014
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  8. Jojo

    Elizabeth23

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    This event indicates that an unexpected Volume Shadow Copy Service (VSS) error has occurred.


    Check that the VSS service is enabled

    To check that the VSS service is enabled:

    Click Start, point to Administrative Tools, and then click Services.
    In the results pane, double-click Volume Shadow Copy.
    Ensure that Startup type is set to Manual.
    Click OK.

    http://byfai.com/content/windows-xp-backup-and-volume-shadow-copy-service-issue.html

    vss is volume shadow copy and mostly used in backup
    not sure why it would mess with your display

    =====================

    .

    from here

    I am running xp pro and these are the two values I have in my registry for this key.
    =================
    from here

    ==============

    what was the info on the id 4609??

    many error codes so I need specific info see here:

    https://www.eventid.net/display-eventid-4609-source-EventSystem-eventno-1993-phase-1.htm

    ============

    you should clear all logs and see what comes up for current problems

    right click on each directory and select clear log, save if you wish.

    ===========

    did the driver help the display??

    have you tried a different monitor and/or does the monitor work okay on a different pc??
     
    Elizabeth23, May 3, 2014
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  9. Jojo

    Jojo

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    After installing the new driver, I've so far, had no further problems.

    NVIDIA also put a tool in my taskbar called NVIDIA GEForce Experience which notifies of any updates.

    I think you have have solved it Elizabeth. You're a star

    I am also mystified as to the actual errors, because, as you point out, Display shouldn't be affecting either of those services.

    It occured to me though, that with such a short time between issuing new drivers, the 29-10/2013 may have been faulty.

    Just a thought though. Hopefully no further problems.
     
    Jojo, May 4, 2014
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  10. Jojo

    Elizabeth23

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    Okay, thanks for the update and I am glad the issue is resolved, :)
     
    Elizabeth23, May 5, 2014
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  11. Jojo

    Jojo

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    I have found a program that is apparently recommended by Microsoft which will install any available drivers automatically.

    Check it out. On my machine I had a load. But I will say, for some reason, updating my LAN driver caused my LAN to fail. I rolled back and have had no further problems.

    https://www.slimwareutilities.com/slimdrivers.php

    There is also a paid for version but the free seems to be fine.
     
    Jojo, May 5, 2014
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  12. Jojo

    Elizabeth23

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    Elizabeth23, May 6, 2014
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  13. Jojo

    Jojo

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    Seems there are a few sceptics, but all based upon their suspicions rather than experience.

    If someone is having problems with drivers, then this seems to be the solution. It's a lot quicker,, easier and more accurate than manually searching for every single driver.

    I can say, it flagged up a number of out of date drivers. It isn't showing any problems on any malware/anti-virus checkers I've used. It doesn't run all the time, just when I click on it.

    It is recommended by both Microsoft as a certified partner and MajorGeeks. The latter has never let me down.

    http://en.wikipedia.org/wiki/Microsoft_Certified_Partner

    There is one fellow on the avast forum, suggesting never to use any product that needs to look at your computer!

    Then just to make me belly laugh, recommends another similar product!

    Now that's funny!:D
     
    Jojo, May 6, 2014
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  14. Jojo

    Elizabeth23

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    the poster did add this disclaimer, so he trusts the app he uses.

    For me, I have never (knock on wood) had to use a driver app, I get all my drivers from the dell manufacturer's site, and have them saved to a cd.

    when I reinstall, then I just add my drivers as there is a certain order to install drivers, the chipset always being first, unless a dell then you install the NSS or DSS first.

    Most problems arise from inappropriate drivers being installed or from an os being installed that is different from the original installation.
     
    Last edited: May 6, 2014
    Elizabeth23, May 6, 2014
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  15. Jojo

    Jojo

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    I wouldn't normally use one either Elizabeth, even one I paid for.

    I have used a tool from the NVIDIA people, but that didn't flag up many of those I eventually needed.

    I used and like slim because of the recommendation.

    My current machine I bought from a local computer store that has an excellent after sales service. and a great reputation generally. I confess I have never used Dell

    The advantages with using a company like Dell are pretty enticing, to be frank.
     
    Jojo, May 8, 2014
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  16. Jojo

    Jojo

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    I have managed to totally solve this problem by getting rid of Google Chrome.

    Not sure what it was doing, my machine was having identical crashes daily.

    Removing Chrome and using Firefox has completely eliminated the problem
     
    Jojo, May 24, 2014
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  17. Jojo

    Elizabeth23

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    Google chrome may be a little more secure, but I do not like the way it takes over my pc, so I use firefox also. :)

    One other point on drivers:

    Even if a driver is, for example Intel, it does not necessarily mean that intel will have the driver.

    This is usually for OEM machines only, I have intel graphics, but cannot get the driver from the intel website, because dell does a little something to the driver so that it must be from the dell website only, a scan at intel for the driver will even tell me that since I have a dell to get my driver from them.
     
    Elizabeth23, May 25, 2014
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  18. Jojo

    Jojo

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    I've head that with oem.

    I bought my XP disc separately. My computer came as, what is known as barebones. That is, a case, with PSU, motherboard. Everything else, from cpu and memory, to sounds and graphics card need to be selected and added as required.

    It's handy because I can get exactly what I wanted. But care needs to be taken to find a decent supplier who will offer decent after sales support. I use a store here in the UK called Novatech,

    But the issue is an important one. Thanks for bringing it up.
     
    Jojo, May 25, 2014
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  19. Jojo

    Elizabeth23

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    You are welcome and great work on solving your issue, sometimes it takes a trial and error to see if it is a program.

    I just found out that avast and malwarebytes anti exploit do not play well together with firefox, so I uninstalled avast and mbae works fine now in firefox.
     
    Elizabeth23, May 26, 2014
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