Forgot password and safe mode will not boot

Discussion in 'Windows XP Help and Support' started by natalielvr, Apr 7, 2016.

  1. natalielvr

    natalielvr

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    Hi everyone,

    I'm trying to help a friend who has an ancient laptop and has forgotten her password.

    I tried booting safe mode with command prompt, but it stops at "mup.sys", stalls a second, then just loads the regular login screen. Unfortunately, she also has a password set for Administrator and doesn't know that password either.

    As far as she knows, she doesn't have a Windows XP recovery CD.

    Please let me know if you can think of any way to fix these issues!

    Thanks!
     
    natalielvr, Apr 7, 2016
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  2. natalielvr

    Elizabeth23

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    Elizabeth23, Apr 7, 2016
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  3. natalielvr

    aoresteen

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    Make sure you have the install key before you re-install XP. If the license sticker is missing from the laptop, pull the hard drive and use a USB drive adapter to mount it on another Windows computer. Then use Magic Jellybean to recover most if not all of the installed apps keys.

    https://www.magicaljellybean.com/keyfinder/

    Most any XP CD will work as a recovery CD. I use Dell & Compaq XP CDs all the time on all kinds of generic PCs..
     
    aoresteen, Apr 8, 2016
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