Fix-It Utilities Pro Won't Install

Discussion in 'Windows XP Help and Support' started by georgek, Mar 23, 2015.

  1. georgek

    georgek

    Joined:
    Jan 27, 2015
    Messages:
    2
    Likes Received:
    0
    Just picked up the latest version of Fix-It Utilities at a great price to use with a couple of older computers I have.

    One is a Micro Center Power Spec, about 7 years old, with XP Home. I had no problems at all installing Fix-It on that computer.

    The other is a Dell Inspiron 530, about 5 years old, with XP Pro. I am having no luck at installing Fix-It on that machine. As the process gets started, I get the message "Setup could not download a required redistributable. Please check your Internet connection and Internet Explorer installation and then run the setup application again."

    The Power Spec (XP Home) computer has Internet Explorer 6 on it, and the Dell (XP Pro) has Internet Explorer 8.

    I called support at Avanquest (Fix-It Utilities) and was told that the problem was a system error which would have to be fixed before I could install Fix-It. Since I'm much more of a user and not a techie, that brings me to this forum to see if anyone can make some suggestions to lend a hand.

    And just for the record, I am going to use these computers 95% OFF the Internet and not as my main one! But I may need to connect every now and then, and that's why I want things to be as well-running as they can be.

    Can anyone help?

    Thanks,
     
    georgek, Mar 23, 2015
    #1
    1. Advertisements

  2. georgek

    Elizabeth23

    Joined:
    Dec 10, 2012
    Messages:
    5,011
    Likes Received:
    380
    Location:
    Florida
    https://support.microsoft.com/en-us/mats/program_install_and_uninstall

    above is a fixit from microsoft for problems installing programs.

    the redistributable could be .net framework, windows installer , visual basic

    what is your version of installer, go to run, type in msiexec to find your version of installer, it should be 4.5.

    your pc's should both be at IE8 and sp3, if not then you need to get them updated. and then use firefox or chrome as your default browser.

    ===========

    might already be infected, run the following :

    Download, install, update and do full scan with these free malware detection programs:

    Malwarebytes Free (MBAM): http://www.malwarebytes.org/products/

    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.

    what is your current antivirus??

    once updated and clean , then we can see if the issue still persists.
     
    Elizabeth23, Mar 24, 2015
    #2
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.