Fix-It Utilities Pro Won't Install

[georgek]

Just picked up the latest version of Fix-It Utilities at a great price to use with a couple of older computers I have.

One is a Micro Center Power Spec, about 7 years old, with XP Home. I had no problems at all installing Fix-It on that computer.

The other is a Dell Inspiron 530, about 5 years old, with XP Pro. I am having no luck at installing Fix-It on that machine. As the process gets started, I get the message "Setup could not download a required redistributable. Please check your Internet connection and Internet Explorer installation and then run the setup application again."

The Power Spec (XP Home) computer has Internet Explorer 6 on it, and the Dell (XP Pro) has Internet Explorer 8.

I called support at Avanquest (Fix-It Utilities) and was told that the problem was a system error which would have to be fixed before I could install Fix-It. Since I'm much more of a user and not a techie, that brings me to this forum to see if anyone can make some suggestions to lend a hand.

And just for the record, I am going to use these computers 95% OFF the Internet and not as my main one! But I may need to connect every now and then, and that's why I want things to be as well-running as they can be.

Can anyone help?

Thanks,

 

[Elizabeth23]

https://support.microsoft.com/en-us/mats/program_install_and_uninstall

above is a fixit from microsoft for problems installing programs.

the redistributable could be .net framework, windows installer , visual basic

what is your version of installer, go to run, type in msiexec to find your version of installer, it should be 4.5.

your pc's should both be at IE8 and sp3, if not then you need to get them updated. and then use firefox or chrome as your default browser.

===========

might already be infected, run the following :

Download, install, update and do full scan with these free malware detection programs:

Malwarebytes Free (MBAM): http://www.malwarebytes.org/products/

SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.

what is your current antivirus??

once updated and clean , then we can see if the issue still persists.