Firefox won't connect but IE will, sparingly!

Discussion in 'Windows XP Help and Support' started by jurassicpark13, Nov 11, 2014.

  1. jurassicpark13


    Nov 11, 2014
    Likes Received:
    Hi everyone,

    So my FF stopped working and I keep getting "Firefox is already running, but is not responding. To open a new window, you must first close the existing FF process, or restart your system" error message.

    Someone on another web forum said to click Processing in the Task Manager were I saw firefox.exe and thus deleted it. I am able to open Mozilla but it will not connect at all. Instead I just get a "connecting...." message that goes on forever....Also before I restart I get an END NOW window for NSAppShell ?

    Internet Explorer is working sparingly (some sites "Cannot be found/Loaded) which is why I am able to post here via IE only. However it won't let me load popular sites such as Facebook and AOL.

    I have Windows XP and my FF is the 33.02 version.

    When the window for FF DOES open, it does "Connecting..." forever. Then PC Speed Boost popped up and I Uninstalled that. I also tried to Uninstall Mozilla and reinstall but the same thing is happening.

    IE will NOT let me load any pages associated with Firefox help forums which makes me believe it is virus-related?
    Please help!
    jurassicpark13, Nov 11, 2014
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  2. jurassicpark13


    Dec 10, 2012
    Likes Received:
    go to control panel, click on network connections, right click on your network connection and click on repair, it at any step during this it cannot be completed then tell me what step it is on.

    also do this to insure that pc is clean, if you need to then download from a working pc and then carry over to your pc on a flash drive:

    Download, install, update and do full scan with these free malware detection programs:

    Malwarebytes Free (MBAM):

    SUPERAntiSpyware: (SAS):

    Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.
    Elizabeth23, Nov 11, 2014
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