exception error 0xc0000005 printing

Hi All,
Im New to the forum
This has been bugging me for quite sometime now, whenever i try to print no matter which programme i use i get this error.
im almost certain the problem is not with the printer Hp 3050a Deskjet but is within my PC or XP installation.
any help will be appreciated.
Hi Elizabeth,
Thanks for responding.
I've tried on numerous occassions uninstalling the printer and software but it has not solved the issue, the only way I can print to printer is by using eprint, which is a HP function that gives the printer an email address I then add attachment to the email I wish to print, this work perfectly.
But I can't print any other way, if I'm in chrome and try to print a web pages chrome crashes, if I'm in notepad and try to print notepad crashes & so on & so on.
This is why I'm thinking the problem lies within my installation of XP, I recently did a clean instal of XP on my home PCs and this problem has only occurred since.
How exactly did you do a clean install?

did you get fully patched at Microsoft updates ?

are you on sp3?

what is make, model and model number of pc?

xp home or professional or media center edition?
OK, i cant right remember how exactly i done the install i had no CD disk, an if i remember i followed tutorials on-line using the I386 folder to clean install.
I think i got all the updates at Microsoft updates, i have it set to auto update.
yes i think its on SP3, system properties shows SP3
The PC is A HP Compaq DC5100 MT(EC955ET)
and its XP Professional.
ive been thinking that i have done something wrong during clean install, as i done it on 3 PCs and tried setting printer on all 3 with same error.
have considered buy a new copy of XP and installing that way?
Thanks for helping.

about your system


drivers for your system


one way to install from the i386 folder


Here are instructions to burn a cd for Hiren's boot disk, which is normally used to boot when your pc will not so you can copy your data.
But you can compare the drivers with the drivers you have installed now and any system files that might be missing:

Courtesy of Jose Ibarra
Make yourself a Hiren's Boot CD which you can download from here:


The ZIP file is large, so the download will probably take a little while to complete bit it is worth it. Then unzip the download to extract the Hirens.BootCD.ISO file that will be used to create your new bootable CD.

Creating a bootable CD from a .ISO file is not the same as just copying the .ISO file to a blank CD. You have to use software that understands how to burn a .ISO file to a CD to create a bootable CD.

In the Hiren's ZIP file are the BurnToCD.cmd file that you can double click to launch it, but I have never used it and prefer to use ImgBurn.

If you need a free and easy CD burning software package, here is a popular free program:


When installing ImgBurn, DO NOT install anything from UniBlue or the Ask toolbar (never install the ASK toolbar for anything).

Here are some instructions for ImgBurn:


It would be a good idea to test your new bootable CD on a computer that is working.

You may need to adjust the computer BIOS settings to use the CD ROM drive as the first boot device instead of the hard disk.

These adjustments are made before Windows tries to load. If you miss it, you will have to reboot the system again.

When booting on the Hiren's CD you will see a menu of options. Choose the Mini XP option. Then it will appear that Windows is being loaded and you will be presented with a desktop that has the look and feel of the Windows Explorer interface you are already used to using.

One way to check the disk for errors is to open My Computer and right click your afflicted drive and choose Properties, Tools, Error-checking, Check Now... put a check mark in both the boxes and then Start.

Sometimes that doesn't work, so you can also click Start, Run and in the box enter:


Click OK to open a Command Prompt window and enter the following command (assuming XP is installed on your C drive)

chkdsk c: /r

This disk checking can take a long time (perhaps several to many hours) depending on the size of the volume, the amount of data on the volume and what the disk checking finds to do.
Let chkdsk finish and correct any problems it might find.

Depending on the the speed of your system, the size of the volume, the amount of data on the volume and what chkdsk finds to do, it may take a long time for chkdsk with error correction to complete (several to many hours) or it may appear to be 'stuck'. Be patient. If the HDD light is still flashing, chkdsk is doing something so don't interrupt it. It will finish eventually one way or the other. Keep an eye on the percentage amount to be sure it is still making progress. It may even appear to go backwards sometimes.

You may have to run the chkdsk c: /r more than once.

Just a note it will be advisable to run checkdisk as described above. :)

post back if you want instructions for Hiren's on a flash drive instead of a cd
So, my hard drive decided to go bang yesterday:mad:
anyway of retrieving my Data?
Will burn a copy of Hiren`s boot CD toady Elizabeth
Once again thank you for your assistance.

you can compare the system32 files with what is on your pc to see if they are the same

here are some files related to printing, and ensure that you have permissions set properly:



search page for pc crashing when printing is attempted.

hope this helps. :)