Error trying to install a new drivers on Win XP

Discussion in 'Windows XP Drivers' started by Salvo, Dec 5, 2017.

  1. Salvo

    Salvo

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    Good Morning,
    I'm new on this forum.
    I made a search of my issue and didn't find anything related on it.
    Then, I hope am doing everything in the right way :)
    Basically, I'm trying to install drivers for a dell usb keyboard with cac reader embedded.
    I downloaded the related drivers from dell download center but when try to install them this is what I get:
    THE SPECIFIED LOCATION DOES NOT CONTAIN INFORMATION ABOUT YOUR HARDWARE
    and drivers don't get installed.
    Please, help me!
    Thanks!
     
    Salvo, Dec 5, 2017
    #1
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  2. Salvo

    Elizabeth23

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    is your system 32bit or 64
    Is the device compatible with xp
    Name, make and model number of keyboard
    Name , make, and model number of pc
    Laptop or desktop
     
    Elizabeth23, Dec 5, 2017
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  3. Salvo

    Elizabeth23

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    reply 2: need the vendor id and the device id please


    How To Find Drivers For An Unrecognized Device

    1. Open Device Manager (Control Panel>System>Hardware>Device Manager)
    2. The hardware whose drivers are missing will appear as Unknown device, so it's easier to locate the device.
    3. Right click on the unknown device and click on Properties.
    4. Under the Properties window click on Details tab and select Device Instance Id from the drop down box.
    5. You should see a code similar to this

    PCI\VEN_8086&DEV_27DC&SUBSYS_30868086
    &REV_01\4&1E46F438&0&40F0

    6. The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

    Vendor ID = 8086
    Device ID = 27DC

    7. Once you have obtained both the IDs, proceed to


    http://pcidatabase.com/


    There you can either search for the vendor from the vendor ID or directly get information about the device along with the vendor name by searching with the device ID.

    8. Then from there you can go directly to the hardware manufactureres website and get the driver.
     
    Elizabeth23, Dec 5, 2017
    #3
  4. Salvo

    Salvo

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    Dell keyboard SK-3205
    Desktop HP Z400 - 32 bit Win XP
    But I'm sure the drivers are good because downloaded them from dell official web site.
    Thanks.
     
    Salvo, Dec 5, 2017
    #4
  5. Salvo

    Elizabeth23

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    R148501.EXE is this the driver you downloaded?

    1. go to device manager and make sure that the old keyboard is uninstalled,
    2. turn off pc
    3. plug in new keyboard
    4. start pc
    5. driver should install automatically
    or you might have to get HP support on how to use a dell keyboard. :)

    if this does not work what does device manager have listed under keyboards?
     
    Elizabeth23, Dec 5, 2017
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