Maybe you can help me. Two weeks ago I attempted to 'activate' a win 10 computer. I bought a refurb'd Dell with 10 from Fry's Electronics (local store). This was my latest attempt at trying 10 to replace XP, online anyway. They required an email address which I gave, a (gmail) junk mail address I have for when pages, etc. require them. This was as far as I went in activation of 10. Also, two weeks ago, the internet/mail provider changed their online email package. Now, 90% of my mail is redirected/rerouted to this account. To a spam folder, yet. Tech phone help cannot resolve it, nor chat, nor their (Cox cable) forum, first phone assist was supposed to work, right. Second call almost 1 hour, not fixed. (yesterday) Talk/communicate with microsoft?? Right! Nothing there. Anybody have any ideas?? How to tell who or how my mail is getting rerouted?? Actually it was almost 2 weeks before I found the gmail spam folder & found the lost mails. The Dell was on sale for $49.00, Yes, it is/was a legitimate sale. I figured 50 bucks to try 10, I wouldnt be out much, , , , haha.