PART 2
If you are running Internet Explorer 7 or Internet Explorer 8, be aware that you cannot revert to Internet Explorer 6 after the upgrade to Windows XP SP3.
If you feel you want to use Internet Explorer 6, uninstall Internet Explorer 7 or Internet Explorer 8 before you upgrade to Windows XP SP3. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927177 How to uninstall Internet Explorer 7
To install Internet Explorer 7 after you upgrade to Windows XP SP3, visit the following Microsoft Web site:
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
Or, to install Internet Explorer 8, visit the following Microsoft Web site:
http://www.microsoft.com/windows/internet-explorer/default.aspx
After you take these recommended steps, go to the "Steps that are required before you install Windows XP SP3" section.
Steps that are required before you install Windows XP SP3
Before you install Windows XP SP3, make sure that you follow these steps:
Start your computer, and then log on as an administrator.
Note Administrators have complete and unrestricted access to the operating system and to its settings. You can use the Administrator user name to log on, or you can use another account that is a member of the Administrators group. To determine the groups to which you belong, click Start, click Control Panel, and then click User Accounts. If you need help to verify that you are an administrator on the computer, click the following link to verify your operating environment:
http://support.microsoft.com/gp/admin
If your computer is running on battery power, plug it in so that your computer does not lose power during the installation.
If your computer has multiple user accounts that can log on to your computer at the same time and you use Fast User Switching, make sure that all other users are logged off before you install Windows XP SP3. For more information, visit the Windows XP Help and Support Center Web site and see "Fast User Switching."
Exit all open programs.
You are now ready to install Windows XP SP3. For more information about how to obtain Windows XP Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
If you cannot install Windows XP SP3, go to the "Troubleshooting Windows XP SP3 installation" section.
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Collapse imageTroubleshooting Windows XP SP3 installation
This section lists some most common error messages that you may receive when you install Windows XP SP3. Refer to the Microsoft Knowledge Base article that is associated with each error message for possible workarounds or resolutions. If you receive an installation error message that is not contained in this article, try the steps that are listed in the following Microsoft Knowledge Base article:
950718 How to troubleshoot errors that cause an unsuccessful installation of Windows XP Service Pack 3
Troubleshooting for beginning to intermediate users
If you receive error messages during the installation of Windows XP SP3, use the information in this section to troubleshoot the installation. This section is intended for beginning to intermediate users. If you are not comfortable with troubleshooting steps, you may want to ask a friend for help.
Not enough hard disk space
When you try to install Windows XP SP3, you may receive the following error message:
Service Pack 3 Setup Error
You do not have enough free disk space on %SystemDrive% to install Service Pack 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949375 Error message when you try to install Windows XP Service Pack 3: "You do not have enough free disk space on %SystemDrive% to archive the uninstall files"
Not enough hard disk space to archive files
When you try to install Windows XP SP3, you may receive the following error message:
Service Pack 3 Setup Error
You do not have enough free disk space on %SystemDrive% to archive the uninstall files.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949375 Error message when you try to install Windows XP Service Pack 3: "You do not have enough free disk space on %SystemDrive% to archive the uninstall files"
Another update is in progress
When you try to install Windows XP SP3, you may receive following error message:
Setup has detected that another update is in progress. Please complete that installation or removal and try again.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949381 Error message when you try to install Windows XP Service Pack 3: "Setup has detected that another update is in progress. Please complete that installation or removal and try again"
Prerequisites failed
When you try to install Windows XP SP3, you may receive one of the following error messages:
Message 1
This Service Pack requires the machine to be on AC Power before setup starts.
Message 2
Service Pack 3 Setup has been canceled because Microsoft Shared Computer Toolkit for Windows XP is not compatible with this version of Windows. Before you can continue, you must: 1) Uninstall Microsoft Shared Computer Toolkit 2) (Optional) Install Windows SteadyState, the newer version of Microsoft Shared Computer Toolkit. For more detailed information, go to the Shared Access page on the Microsoft Web site.
Message 3
Service Pack 3 Setup has been canceled because Windows XP SP3 cannot be installed over RDP 6.0 MUI PACK (Update for Windows XP (KB925877)). Before you can continue, you must Uninstall KB925877.
Message 4
Microsoft Windows XP Professional Service Pack 3 cannot be applied to Windows Fundamentals for Legacy PCs (WinFLP). A unique SP3 update package for WinFLP will be made available at download.microsoft.com.
Message 5
Microsoft Windows XP Professional Service Pack 3 cannot be applied to Windows Embedded for Point of Service (WEPOS). A unique SP3 update package for WEPOS will be made available at download.microsoft.com.
Message 6
Setup cannot continue because one or more prerequisites required to install Service Pack 3 failed. For More details check the Log File Drive_Letter :\windows\svcpack.log.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949388 Windows XP Service Pack 3 installation fails with an error message, and the following error is logged in the service pack installation log: "8007F0F4 - STATUS_PREREQUISITE_FAILED"
For more information about error codes that may be received in the service pack log files, go to the "Troubleshooting error codes that appear in the update log or in the service pack log files" section.
If these troubleshooting steps did not resolve the issue, go to the "Next Steps" section for information about how to contact Support.
Troubleshooting for advanced users
If you receive error messages during the installation of Windows XP SP3, use the information in this section to troubleshoot the installation. This section is intended for advanced users only.
Access Denied
When you try to install Windows XP SP3, you may receive one of the following error messages: