Can't install Cox internet from CD

Discussion in 'Windows XP Networking' started by SueJohnson, Mar 30, 2018.

  1. SueJohnson

    SueJohnson

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    I had to get a new hard drive and reinstalled Windows XP Pro. I inserted my Cox installation CD, but it stops at" checking minimum requirements." I called COX but they said they no longer support Windows XP and they can't help me. Help??? - Windows XP is useless without the internet.
     
    SueJohnson, Mar 30, 2018
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  2. SueJohnson

    Elizabeth23

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    when you reinstalled did you reinstall your drivers?

    what is the make, model and model number of your pc?

    laptop or desktop

    32bit or 64bit
     
    Elizabeth23, Mar 31, 2018
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  3. SueJohnson

    SueJohnson

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    Desktop
    I can't reinstall drivers since I have no internet access
    Not sure if it is 32 bit or 64 bit. How do I tell?
    The computer was a custom made one so I don't have a make , model or serial number.
     
    SueJohnson, Mar 31, 2018
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  4. SueJohnson

    Elizabeth23

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    start/ right click on My Computer/ choose properties/ on the General tab if you do not see 64 anywhere then you have a 32bit system.

    in order to get your drivers


    How To Find Drivers For An Unrecognized Device

    1. Open Device Manager (Control Panel>System>Hardware>Device Manager)
    2. The hardware whose drivers are missing will appear as Unknown device, so it's easier to locate the device.
    3. Right click on the unknown device and click on Properties.
    4. Under the Properties window click on Details tab and select Device Instance Id from the drop down box.
    5. You should see a code similar to this

    PCI\VEN_8086&DEV_27DC&SUBSYS_30868086
    &REV_01\4&1E46F438&0&40F0

    6. The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

    Vendor ID = 8086
    Device ID = 27DC

    7. Once you have obtained both the IDs, proceed to


    https://www.pcilookup.com/


    There you can either search for the vendor from the vendor ID or directly get information about the device along with the vendor name by searching with the device ID.

    go to device manager and see what has a yellow exclamation point by it, that way you can know which drivers you need.

    if you are unsure, copy the vendor and device id here and I will help you lookup your driver.
     
    Elizabeth23, Mar 31, 2018
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