Can't Connect To Android Phone

ImWolf

ImWolf

WinXP SP3
Moto G Power (2022)
Windows Media Player 11
MTPPK 12
Motorola_Mobile_Drivers_v6.4.0_32bit.msi
Moto_Diag_Drivers

I’m starting to wonder if the software out there to enable connecting my Motorola G Power Android phone is simply not compatible with XP. So far, I have yet to see the phones storage drives show up in File Manager.

There are many sites offering the same USB Drivers for this phone. Most of the sites say the drivers are compatible with Windows XP SP3 or higher, while far less sites that offer the exact same file D/L say the divers require Vista or above.

When ever I tried installing a given *.msi file I saw no difference in Device Manager of a new object being added. When I plug the phone into a USB port, the “Found New Hardware” wizard pops up, but installation always failed. I’ve tried letting it search, and pointing to various drivers that I’ve downloaded, but that didn’t help.

People commenting on this claimed that Windows Media Player 11 needs to be installed, which was already present. Other comments said that the MS “Mobile Transfer Protocol Pack” needs to be installed, which I re-installed. I had forgotten about the fact that I had previously installed this for an older Android phone, which was also a PITA to get connected. When I ran the MTPPK file I chose the “Repair” option.

Rebooting after this, and then removing and re-installing the Motorola supplied drivers, and then rebooting again, I finally saw a new device added to Device Manager after I plugged the phone into a USB port. A new category (Portable Devices) was there, with “Moto G Power (2022)” under it, which had the yellow exclamation mark. The “Found New Hardware” experience also happened and led to nowhere.

So then, using the Hardware ID, I looked again for the correct driver to Update that device and get rid of the yellow exclamation mark…. No joy. The ones I found I suspect are all for a 64bit machine.

Hardware ID = USB\VID_22B8&PID_2E82\2D2227X69D

Resolves to:

Vendor (22b8) = Motorola PCS

Description (2e82) = XT1541 [Moto G 3rd Gen]

No matter what I tried to update that driver, I got a message saying I’m trying to update something that doesn’t exist. When I disconnect the phone from the PC, the "Portable Devices" in Device Manager disappears.

The only thing I have not tied yet is installing “MotorolaDeviceManager_2.5.4.exe” which I had also D/L. I really don’t want to install a suite of software when I should be able to connect via USB just like most devices.

BTW, when I reboot the same machine into Linux Mint 19.3 (which is also no longer supported), and plug the phone in, everything connects and I can transfer files easy. So the problem is not hardware related.

I’ve spent enough time trying to figure this out myself, so it’s time to punt. If you kids can see something I did wrong, please lemme know.

Thanks,
Wolf
 

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If you try to update driver and let you choose a driver to install. Select let me pick from a list of devices. Check if you can use the mass storage device driver. Maybe that one can work.
 
I have a couple old computers with Windows XP. I have a Samsung S21 phone. I found old USB drivers on Softpedia for Samsung USB drivers for Windows XP. After I installed the driver there was still a problem in the Device Manager but a Samsung Mobile USB Composite device appeared.

Note: to work your phone screen must be unlocked. Also, you also have to check the phone because you might have to grant permission for access from your computer.

USB1.jpg


I could double-click on the device in the File Manager and browse the files on my phone.

USB2.jpg


The problem with Windows XP is that newer drivers will probably not work. I found a Motorola USB driver at Softmedia for Windows XP:

Motorola USB Driver 5.4.0

USB3.jpg
 
Tried a bunch of different drivers and methods again, including the one you linked to above. Also installed the "Motorola Device Manager" suite.... nothing works.
 
ImWolf said:
Tried a bunch of different drivers and methods again, including the one you linked to above. Also installed the "Motorola Device Manager" suite.... nothing works.
Click to expand...
Did you see anything in the Device Manager? After I toggled the transfer/charging mode on the phone an Other device showed up on the Windows Device Manager. The phone didn't show up in the File Manager until I installed the USB driver in Windows XP. I could then copy files.

When you first connect the phone to the PC did you see any notifications on the phone?
The first one should be about the USB mode. It might have to be changed to file transfer instead of charging
There is a notification on the phone to allow the connection. Did you see that and select Allow?
The last thing is that your screen has to be unlocked to see any files on the PC.
 
When I connect the phone via USB cable, the phone always makes a tone and then the dialog opens asking if I want to use the connection for file xfer, or share pictures. (same thing?).

My phone screen is never locked. File Manager has NEVER YET displayed a new device being connected. On the other hand, once connected the "Found New Hardware" (Moto G Power) routine always pops up on XP, and then fails to install any software to support what it found. (MTP Device).

With some drivers installed, I have seen "Portable Device" show up in Device Manager, and with others I've seen a new "Network Adapter" added to the list. I've never seen any other additions there. The new additions always have the yellow exclamation mark, with no way of finding an upgrade driver to get rid of it.

I've tried pointing directly to the MSI driver file used to do the install, and to directories filled up with every Motorola Driver I could D/L, but the "OK" button remains greyed out.... so it doesn't like anything I'm handing it.
 
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