Bug in Microsoft Security Essentials lames Windows XP

Discussion in 'Windows XP General Discussion' started by guillaume, Apr 16, 2014.

  1. guillaume

    guillaume

    Joined:
    Apr 16, 2014
    Messages:
    2
    Likes Received:
    0
    Since the end of support for Windows XP, strange things happen on some computers with the formentioned operating system using Microsoft Security Essentials.

    First Microsoft informed the world that MSE would still be supported (read: updated) on XP until July 2015, but since April 10th the system tray icon of MSE has turned RED (and stays red!) to tell us after every boot up that the computer is not protected anymore because of the end of support for XP. Microsoft is not only misleading users with this message but frightening them as well. I call this unacceptable!

    Secondly another - more crippling - problem has arisen. I am a professional computer engineer and maintain many desktops and laptops for my customers on a daily base: as of today (April 16th) I have seen about 12 computers on which Windows XP - after every boot up - throws up an error message referring to MSE, stating: "MsMpEng.exe application error. The instruction at "0x5a4d684d" referenced memory at "0x00000000" The memory could not be read", leaving the computer in an unusable state, because it won't go on anymore, whatever you try, and the only solution is to disable MSE or uninstall it completely (if a user who is not a computer engineer knows how to do that anyway!). This I call even more unaceptable!!

    I'm not suggesting that Microsoft is doing this on purpose, but I can't imagine that this situation is coincidental.... And how is Redmond supposed to fix this problem when those computers are not responding anymore, apart from the fact that updates and hotfixes are no longer offered?
     
    guillaume, Apr 16, 2014
    #1
    1. Advertisements

  2. guillaume

    phyrant

    Joined:
    Apr 16, 2014
    Messages:
    1
    Likes Received:
    0
    Seeing this on many many computers here.
    Looks like updating the definitions stops the error on some computers.
     
    phyrant, Apr 16, 2014
    #2
    1. Advertisements

  3. guillaume

    alex.lepadus

    Joined:
    Apr 16, 2014
    Messages:
    1
    Likes Received:
    0
    Same problem Here

    Do you have some solutions?
     
    alex.lepadus, Apr 16, 2014
    #3
  4. guillaume

    ztracing

    Joined:
    Apr 16, 2014
    Messages:
    1
    Likes Received:
    0
    Same thing here, problem is PC will not boot to bios or safe mode. We have two PC's left in office with XP that have been running great until this morning.

    Has to be Microsoft related...

    I'll keep an eye on this forum throughout the day, hope one of you folks smarter than me can come up with something :)
     
    ztracing, Apr 16, 2014
    #4
  5. guillaume

    Elizabeth23

    Joined:
    Dec 10, 2012
    Messages:
    4,873
    Likes Received:
    328
    Location:
    Florida
    there are also other free antivirus that will do the job

    I have two pc's running 360 Internet security from Quiho and one running avast free

    there are pros and cons to both, but both are still supporting xp fully
     
    Elizabeth23, Apr 16, 2014
    #5
  6. guillaume

    guillaume

    Joined:
    Apr 16, 2014
    Messages:
    2
    Likes Received:
    0
    Hi Alex (and others), Maybe there is or will be a fix, but actually I'm not interested anymore in MSE and will not bother to find a solution or workaround: if Microsoft thinks that XP does not deserve proper support anymore although millions of computers are still running this operating system, then I prefer to get rid of MSE (which is not very protective anyway) and install Avast or AVG free editions. Good luck!
     
    guillaume, Apr 16, 2014
    #6
  7. guillaume

    McGruff753

    Joined:
    Apr 16, 2014
    Messages:
    2
    Likes Received:
    0
    Location:
    Las Vegas, NV
    MSE issue

    I started seeing this on 4/15...just as I was trying to finalize my taxes. Oops. Eventually the PC would allow me to log in, but it took about 30 minutes for everything to timeout to a point where it would get to the desktop. I agree with the original poster this is unacceptable and needs to be fixed.
     
    McGruff753, Apr 16, 2014
    #7
  8. guillaume

    jgroset

    Joined:
    Apr 16, 2014
    Messages:
    1
    Likes Received:
    0
    I've suddenly been dealing with this problem all day today. I have seen this in several computers and multiple sites. All are Windows XP using MSE. Some give the memory error, some just freeze for many minutes at a time, some lose network connection. All are fixed by uninstalling MSE and replacing with another free AntiVirus. Looks awful fishy to me.
     
    jgroset, Apr 16, 2014
    #8
  9. guillaume

    Kakimc

    Joined:
    Apr 16, 2014
    Messages:
    3
    Likes Received:
    0
    McGruff753, your my hero, I read your post and waited for about 30 minutes and was able to get Avast on my laptop and now all is well. Mahalo big time for posting
     
    Kakimc, Apr 16, 2014
    #9
  10. guillaume

    reqro

    Joined:
    Apr 16, 2014
    Messages:
    1
    Likes Received:
    0
    Same boat here. Has Microsoft made any sort of announcement about a fix for this?
     
    reqro, Apr 16, 2014
    #10
  11. guillaume

    GeorgeSagu

    Joined:
    Apr 12, 2014
    Messages:
    3
    Likes Received:
    0
    That happened to me too. then i uninstalled MSE:mad::mad:
     
    GeorgeSagu, Apr 16, 2014
    #11
  12. guillaume

    gmitch

    Joined:
    Apr 17, 2014
    Messages:
    1
    Likes Received:
    0
    Use F8 (usually) at boot up to get the boot menu. Select "Safe Mode with Networking". Log in then try to open MSE and do an update in the update tab. Do a normal reboot.

    Another thing that works is to boot into "Safe Mode with Networking" then go to:
    support.microsoft.com/kb/971606
    follow the instructions then do a normal reboot.
     
    gmitch, Apr 17, 2014
    #12
  13. guillaume

    Elizabeth23

    Joined:
    Dec 10, 2012
    Messages:
    4,873
    Likes Received:
    328
    Location:
    Florida
    Elizabeth23, Apr 17, 2014
    #13
  14. guillaume

    McGruff753

    Joined:
    Apr 16, 2014
    Messages:
    2
    Likes Received:
    0
    Location:
    Las Vegas, NV
    Fixed?

    We had the issue at work as well, but our Corporate office opened a high priority ticket with Microsoft. Supposedly it is now fixed. I'm not sure if it is just us, or if the fix covered everyone. This was the memo we received this morning.

    Update

    The fix for the Endpoint Protection issue was deployed last night and was able to fix the majority of the clients. There are however still some machines that did not update properly due to client side issues.

    Overview & Impacted Area

    Microsoft released an antivirus definition which impacts MS Endpoint Protection clients running on Windows XP workstations and Windows 2003 servers. This definition causes the antivirus service to switch to a disabled state.
     
    McGruff753, Apr 18, 2014
    #14
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.