Application Error

Discussion in 'Windows XP Help and Support' started by BicycleRow, Sep 26, 2014.

  1. BicycleRow

    BicycleRow

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    Hi guys,

    Recently I keep getting these Application Errors on some programs and 'cause of that I can't use them. Unfortunately, I cant show you a screenshot because I dont have 5 posts and I'm not able to post any links or images, but I'll try to explain it. Heres what the error says when I try to open Steam:

    "Steam.exe - Application Error

    The exception Illegal Instruction
    An attempt was made to execute an illegal instruction.
    (0xc000001d) occurred in the application at location 0x100022b9.

    Click on OK to terminate the program
    Click on CANCEL to debug the program"

    It also appears in Origin, MAGIX and other programs.
    If you guys know what causes this please reply. Thanks in advance.
     
    BicycleRow, Sep 26, 2014
    #1
  2. BicycleRow

    Elizabeth23

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    http://www.bestpcsavior.com/solve-steam-exe-issues-how-to-fix-steam-exe-errors/

    read above for steam errors, but do the following as I believe that your pc may be infected:

    1, what is your current antivirus??

    2. do you have any other scanners installed??

    3. what version of xp, home, pro, or media center??

    4. 32bit or 64 bit??

    5. fully updated??

    6. do this:

    Download, install, update and do full scan with these free malware detection programs:

    Malwarebytes Free (MBAM): http://www.malwarebytes.org/products/

    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.

    7. also run checkdisk with the /r parameter:

    http://support.microsoft.com/kb/315265/en-us
    How to perform checkdisk

    if you do not have Recovery Console installed, then run from the start menu

    go to start, run, type in cmd

    in cmd type in chkdsk c: /r and press enter

    type Y for yes and press enter

    type exit and press enter

    restart pc, allow checkdisk to finish and run again

    this is a lengthy process depending on the size of your harddrive, the percentages will fluctuate, this is normal, you can view report in the event viewer.
    go to start>run> and type in eventvwr.msc, click on the applications directory, and in the right hand panel choose winlogon.

    8. post back with results and info

    ==
     
    Elizabeth23, Sep 26, 2014
    #2
  3. BicycleRow

    Jojo

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    My wife had nothing but trouble with Steam. They continually bombarded her with offers of new games and demanded she install updates.

    In the end, she got rid of it.
     
    Jojo, Sep 27, 2014
    #3
  4. BicycleRow

    BicycleRow

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    I did it all but it didnt helped. I'm still getting these Errors.

    Oh and heres my answers to your questions:

    1, what is your current antivirus?? - AVG LinkScanner Free Edition 2014

    2. do you have any other scanners installed?? - No

    3. what version of xp, home, pro, or media center?? - Pro

    4. 32bit or 64 bit?? - 32 bit

    5. fully updated?? - No, I think i have a few more updates to install.
     
    Last edited: Sep 27, 2014
    BicycleRow, Sep 27, 2014
    #4
  5. BicycleRow

    Elizabeth23

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    The scans all ran clean??

    chkdsk had no errors??

    go to event viewer are there any events on these particular errors??

    copy and paste the events back here:

    COURTESY OF JOSE IBARRA:

    Here is the method I use when I need to see some events:

    Here is a method to post the specific information about individual events.

    To see the Event Viewer logs, click Start, Settings, Control Panel, Administrative Tools, Event Viewer.

    A shortcut to Event Viewer is to click Start, Run and in the box enter:

    %SystemRoot%\system32\eventvwr.msc

    Click OK to launch the Event Viewer.

    The most interesting logs are usually the Application and System logs.

    Some logs such as Security and Internet Explorer may be completely empty or have only a few items. The default settings for XP is not to log all that activity unless you need to troubleshoot some issue in those areas. If you enable the logging for them the logs fill up quickly and could negatively effect your system performance with all the extra (usually unnecessary) activity.

    Not every event is a problem, some are informational messages that things are working okay and some are warnings.

    However, no event should defy reasonable explanation.

    Each event is sorted by Date and Time. Errors will have red Xs, Warnings will have yellow !s.
    Information messages have white is. Not every Error or Warning event means there is a serious issue.

    Some are excusable at startup time when Windows is booting. Try to find just the events at the date and time around your problem.

    If you double click an event, it will open a Properties window with more information. On the right are black up and down arrow buttons to scroll through the open events. The third button that looks like two pages on top of each other is used to copy the event details to your Windows clipboard.

    When you find an interesting event that occurred around the time of your issue, click the third button under the up and down arrows to copy the details to your Windows clipboard and then you can paste the details (right click, Paste or CTRL-V) the detail text back here for analysis. Remove any personal information from your information after pasting if you are compelled to do so.

    If you paste an Event, it will look something like this boring system startup event:

    Event Type: Information
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7035
    Date: 7/14/2010
    Time: 5:54:18 PM
    User: Jose
    Computer: Computer

    Description:
    The Remote Access Connection Manager service was successfully sent a start control.


    To get a fresh start on any Event Viewer log, you can choose to clear the log (backing up the log is offered), then reproduce your issue, then look at just the events around the time of your issue and troubleshoot the events that are happening when you have your issue.
     
    Elizabeth23, Sep 27, 2014
    #5
  6. BicycleRow

    BicycleRow

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    The scans all ran clean?? - Yeah

    Malware Bytes - "Scan succesfully completed! No malicious malware was detected on your computer!"

    SuperAntiSpyware - "No harmful items were detected on your computer."

    I also tried some other cleaning programs like Wise Care 365 and CCleaner and deleting all files from my %temp% and prefetch folders, but no effect.

    chkdsk had no errors?? - Yeah, I just waited to finish the 5 stages and then it restarted my computer with no problems.

    So, I cleared all events and then reproduced those errors. Here are the events from them:

    Event Type: Information
    Event Source: Application Popup
    Event Category: None
    Event ID: 26
    Date: 28.9.2014
    Time: 10:28:02 AM
    User: N/A
    Computer: *

    Description:
    Application popup: Steam.exe - Application Error : The exception Illegal Instruction
    An attempt was made to execute an illegal instruction.
    (0xc000001d) occurred in the application at location 0x100022b9.

    Click on OK to terminate the program
    Click on CANCEL to debug the program

    --------------------------------------------------------------

    Event Type: Information
    Event Source: Application Popup
    Event Category: None
    Event ID: 26
    Date: 28.9.2014
    Time: 10:30:27 AM
    User: N/A
    Computer: *

    Description:
    Application popup: Origin.exe - Application Error : The exception Illegal Instruction
    An attempt was made to execute an illegal instruction.
    (0xc000001d) occurred in the application at location 0x02127170.

    Click on OK to terminate the program
    Click on CANCEL to debug the program
     
    Last edited: Sep 28, 2014
    BicycleRow, Sep 28, 2014
    #6
  7. BicycleRow

    Elizabeth23

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    did you look at the winlogon report in the applications directory of event viewer??

    when checkdisk is run from within explorer, it will not stay on screen for you to see, that is why the report is placed in the event viewer, if you run from the recovery console then it will stay up on the screen and will not restart until you type exit and then press enter.

    ===================

    about the only thing else I can suggest is to uninstall the programs completely reboot and then reinstall the programs that are giving you this error

    =-------------

    if you have an installation cd that is at the same service pack as your current installation you could run a repair install.

    =============

    Or you could perform a system restore to the point before these events started occurring.
     
    Elizabeth23, Sep 29, 2014
    #7
  8. BicycleRow

    BicycleRow

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    I cant find that. I finished the chkdsk (In read-only mod) from the cmd console and when i go to the Event Viewer then Applications and in the right panel theres nothing like that.

    I tried reinstalling Steam, but it didnt worked. I'm still getting this error.
    By the way, during the installation it showed an error: "Failed cleaning after install...", i dont know what that means but heres the event from that:

    Event Type: Warning
    Event Source: Steam Client Service
    Event Category: None
    Event ID: 2
    Date: 29.9.2014
    Time: 10:25:37 AM
    User: N/A
    Computer: *

    Description:
    Warning: Failed to open service (GLE 1060)
     
    Last edited: Sep 29, 2014
    BicycleRow, Sep 29, 2014
    #8
  9. BicycleRow

    Elizabeth23

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    you do not want to run chkdsk in read only mode, you want to run with the /r parameter

    in cmd prompt you would type chkdsk c: /r and then press enter, and type y for yes to run at next restart, press enter then type exit , press enter and then restart pc, then look for the winlogon entry.

    ========

    if steam is not being totally clean then when you install there may be conflicts with the remnants of steam.

    uninstall steam again, then:
    insure that hidden files in Folder Options, View tab is check to show hidden files, and uncheck the next two boxes, apply and then OK, do a search on your pc for Steam, and delete all found, then go to run, type in regedit and go to edit / find/ type in steam, then click find next, and delete everything that has to do with the steam program. make sure that it is for the steam program !!

    then reboot and try to install a fresh install of Steam,
     
    Elizabeth23, Sep 30, 2014
    #9
  10. BicycleRow

    Elizabeth23

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    Elizabeth23, Sep 30, 2014
    #10
  11. BicycleRow

    BicycleRow

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    THANK YOU MAN! IT WORKED!

    I did as you said I deleted everything i found about Steam in regedit then i restarted and it worked ! TY ! I'm even now in Steam, see here. :)
     
    BicycleRow, Sep 30, 2014
    #11
  12. BicycleRow

    Elizabeth23

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    great!!
     
    Elizabeth23, Sep 30, 2014
    #12
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