I've got a client with an XP machine and her issue is that within the last few months, it started giving out blue screens at random. She doesn't do anything major on the computer, besides checking emails, browsing the web and printing/scanning documents.
I downloaded a program called BlueScreenView to analyze the dump files and it almost always points to the same set of files:
mfetdi2k.sys — Anti-Virus Mini-Firewall Driver
netbt.sys — MBT Transport Driver
ntkrnlpa.sys — NT Kernel & System
srv.sys — Server Driver
I looked online and there are several tech websites and blogs that detail how to simply repair Windows using the setup disc. Basically, once you boot up the disc and you're in, you pass the main page, then the Licence Agreement and then there should be a page that begins by saying the following: “If one of the following Windows XP installations is damaged, Setup can try to repair it.” Here's my issue though. The original disc that came from HP doesn't work on the computer. It's never been used and has no visible damage to it, yet when I try to boot from it, I get an error message from the CD itself, telling me it cannot boot up any further and then it allows me to eject the disk and reboot.
What I've done to mitigate this is download an image (.ISO) copy of Windows XP Pro SP3. I'm now presented with another issue. There's different kinds of XP setup discs — e.g. Retail, OEM, etc.. I've downloaded two different images for the same version of Windows and none of them give me the option to repair the current installation. I was reading up on a website and was told that for the Repair option to be visible, it has to be an OEM disc. In order to do that, you have to modify the setupp.ini file in the I386 folder. I tried that numerous times and nothing came of it.
At this point, I'm not sure what else I can do. I'm trying everything I can to avoid nuking the machine and re-installing Windows. Here's my reason: This machine originally came with Vista, but the client who bought the machine told them to downgrade it back to XP, because she heard that Vista was awful. Now that XP is officially obsolete, I'm worried that it will be a nightmare to activate it.
The only thing I can think of at this point is to replace the driver files that seem to be the culprit. Though methods like that haven't worked in the past, I'm just about open to trying anything.
I downloaded a program called BlueScreenView to analyze the dump files and it almost always points to the same set of files:
mfetdi2k.sys — Anti-Virus Mini-Firewall Driver
netbt.sys — MBT Transport Driver
ntkrnlpa.sys — NT Kernel & System
srv.sys — Server Driver
I looked online and there are several tech websites and blogs that detail how to simply repair Windows using the setup disc. Basically, once you boot up the disc and you're in, you pass the main page, then the Licence Agreement and then there should be a page that begins by saying the following: “If one of the following Windows XP installations is damaged, Setup can try to repair it.” Here's my issue though. The original disc that came from HP doesn't work on the computer. It's never been used and has no visible damage to it, yet when I try to boot from it, I get an error message from the CD itself, telling me it cannot boot up any further and then it allows me to eject the disk and reboot.
What I've done to mitigate this is download an image (.ISO) copy of Windows XP Pro SP3. I'm now presented with another issue. There's different kinds of XP setup discs — e.g. Retail, OEM, etc.. I've downloaded two different images for the same version of Windows and none of them give me the option to repair the current installation. I was reading up on a website and was told that for the Repair option to be visible, it has to be an OEM disc. In order to do that, you have to modify the setupp.ini file in the I386 folder. I tried that numerous times and nothing came of it.
At this point, I'm not sure what else I can do. I'm trying everything I can to avoid nuking the machine and re-installing Windows. Here's my reason: This machine originally came with Vista, but the client who bought the machine told them to downgrade it back to XP, because she heard that Vista was awful. Now that XP is officially obsolete, I'm worried that it will be a nightmare to activate it.
The only thing I can think of at this point is to replace the driver files that seem to be the culprit. Though methods like that haven't worked in the past, I'm just about open to trying anything.