No sound after installing extra memory, Help?

My partner just installed extra memory on his pc (he uses xp) and now the sound has gone completely! Does anyone know how to fix this? Please help, we can't afford to send it into a shop.

 

is the memory compatible with your particular pc ??

what is the make, model, and model number of pc

laptop or desktop

xp home, pro, or media center edition

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if you remove the new memory stick does the sound return??

 

It's desktop pc - ASUS M2M E SLI, running on xp home basic.
Removal of memory doesn't fix it. It's a 1gb memory, and positive it's the right kind for the pc.
Also he thought reinstalling windows would help.... now it's frozen and won't install.....

 

He just took the memory out and it shut down, now it won't start back up.

 

He just managed to start the pc again, but no sound even with the memory removed...

 

what does device manager say for the sound device??

any yellow exclamation point warnings??

http://support.asus.com/download.aspx?SLanguage=en&m=M2N-E+SLI&os=5

above link is the audio driver download from asus

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http://windows.microsoft.com/en-us/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab2

above is to troubleshoot sound in xp

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what errors are in event viewer that can clarify this issue??

was there an error when the pc would not boot??

 

The device manager says it's working. He tried downloading a new driver.... it didn't fix it. He tried following the trouble shoot... it didn't fix it.
There was no error message when it started back up.

 

are you still using the old memory sticks or the new ones??

You should not mix brands of memory, however many you use they should all be the same brand.

do your speakers work on a different pc??

 

I don't know what you mean by new ones or old ones...
The speakers work fine on another pc, and worked fine on this one prior to memory being put on. The memory is compatible, and is the only one added other than the built in.
I'm guessing it's changed some sort of setting... but we can't work out how to fix it.

 

Okay, you added memory to the built in one

is the one you added the same as the built in one?

you cannot run 2 different makes or types of memory they have to be the same.

 

reply 2: also do this:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.
You can edit out any personal information.

 

ok heres all the spec from my PC yeah........... ITS PAUL THE ONE HAVING THE PROBLEM
Operating System
Windows XP Home Edition 32-bit SP3
CPU
AMD Athlon 64 X2 3600+ 23 °C
Windsor 90nm Technology
RAM
3.00GB Single-Channel DDR2 @ 251MHz (4-4-4-12)
Motherboard
ASUSTeK Computer INC. M2N-E SLI (Socket AM2 ) 40 °C
Graphics
Plug and Play Monitor (1280x1024@60Hz)
1024MB NVIDIA GeForce GT 430 (PNY) 32 °C
Storage
74GB Seagate ST3808110AS (SATA) 32 °C
Optical Drives
TSSTcorp DVD-ROM TS-H353C
Audio
C-Media CM6501 Like Sound Device

ive tried just about everything i can think off
updated all drivers on my pc,uninstalled then reinstalled sound card driver,,tested the speakers ive even tried a sound card in the PCI and still nothing it must be something "blocking" the sound but really running out of ideas
the msinfo32 thing does'nt do anything when i enter it in run???

 

http://forums.techguy.org/windows-xp/1124932-no-sound-my-pc-xp.html

is the above your link also??

=====================

to be clear you cannot get msinfo32 to run on the bad pc??

I do not need it from a working pc, just the one with no sound.

=================

what happens when you type in msinfo32??

do this:

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
? Display the contents of system folders
? Show hidden files and folders
UNCheck:
? Hide protected operating system files
Apply | OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

C:\WINDOWS\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

if not go here and download it and put it in above folder

https://onedrive.live.com/?cid=d7389b68b3a275ad&id=D7389B68B3A275AD!120

this is my onedrive, used to be skydrive. scroll down to index.dat and download to desktop.

================

What I am looking for is the manufacturer and model number of the memory currently installed in the no sound pc.

==================

also here is a program to test your sound card

http://www.passmark.com/products/soundcheck.htm

 

hi Elizabeth just let you know i sorted the sound problem uninstalled the sound card driver and reinstalled a older version off the driver and its fine thank for all ya help and suggestions

 

Thanks for the update and glad your issue is resolved

 

Ram type Dual channel DDR2 800

 

Are you using onboard or add in Sound card?

 

Go to Device manager and uninstall sound card..
Reboot and let O/S find new hardware and install it:

 

Sorry missed fix:
Best to all:
Rob

 

thanks Rob i done exactly what you said