Fixed wireless, now updated, now WMP will not work

Hello,
I worked on a Toshiba Satellite 1905-s301 that had issues with wireless, owner had deleted the drivers. I did some windows updates, now files will play on Media Player, after song is clicked on player closes or states it encountered a problem. I have even tried VLC and quicktime
neither even open. I have tried a couple fixit's from Microsoft but I get error message that troubleshooter boot strap has encountered a problem. I know this is an older computer, but he uses it in between sets (he is a musician) to play fill in music.

Any help would be appreciated

 

ANY help would be appreciated. Thanks

 

uninstall media player and then reinstall wmp

http://windows.microsoft.com/en-us/windows/download-windows-media-player

 

I had tried that, I went into add/remove windows componets removed wmp (using11) restarted laptop then reinstalled same issue

 

okay, let's insure your system is clean and not infected.

1. what is your current antivirus??

2. what other scanners do you have installed?

3. do the following:

Download, install, update and do full scan with these free malware detection programs:

Malwarebytes (MBAM): http://www.malwarebytes.org/products/malwarebytes_free
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose. Run scans one at a time, please.
=============

after it is clean,then I want you to run checkdisk:

http://support.microsoft.com/kb/315265/en-us
How to perform checkdisk

if you do not have Recovery Console installed, then run from the start menu

go to start, run, type in cmd

in cmd type in chkdsk c: /r and press enter

type Y for yes and press enter

type exit and press enter

restart pc, allow checkdisk to finish and run again

this is a lengthy process depending on the size of your harddrive, the percentages will fluctuate, this is normal, you can view report in the event viewer.

go to start>run> and type in eventvwr.msc, click on the applications directory, and in the right hand panel choose winlogon.
============

 

Thanks for the help,
He was running Avast, deleted it though thinking it was blocking programs.
He has SAS, Malwarebytes and CCleaner.


I ran SAS, and MBAM. Then chkdsk.
Here are the the notes from eventvwr:
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 3/30/2014
Time: 6:54:19 PM
User: N/A
Computer: JAMES-3F0B4E3AA
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 102 unused index entries from index $SII of file 0x9.
Cleaning up 102 unused index entries from index $SDH of file 0x9.
Cleaning up 102 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc000009c at offset 0x6402a4000 for 0x9000 bytes.
Windows replaced bad clusters in file 8351
of name \SYSTEM~1\_RESTO~1\RP859\snapshot\REPOSI~1\FS\OBJECTS.DATA.
Read failure with status 0xc000009c at offset 0x64093c000 for 0x8000 bytes.
Read failure with status 0xc000009c at offset 0x64093d000 for 0x1000 bytes.
Windows replaced bad clusters in file 20138
of name \SYSTEM~1\_RESTO~1\RP867\snapshot\_R017D~1.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

39062015 KB total disk space.
15428752 KB in 45177 files.
14452 KB in 4444 indexes.
22400 KB in bad sectors.
137863 KB in use by the system.
65536 KB occupied by the log file.
23458548 KB available on disk.

4096 bytes in each allocation unit.
9765503 total allocation units on disk.
5864637 allocation units available on disk.

Internal Info:
20 eb 00 00 e0 c1 00 00 00 f2 00 00 00 00 00 00 ...............
4d 04 00 00 03 00 00 00 91 08 00 00 00 00 00 00 M...............
c0 1f b4 04 00 00 00 00 f0 24 90 36 00 00 00 00 .........$.6....
20 4c 10 1b 00 00 00 00 e0 5c 2d 18 05 00 00 00 L.......\-.....
60 db 04 46 04 00 00 00 10 81 75 be 09 00 00 00 `..F......u.....
99 9e 36 00 00 00 00 00 90 38 07 00 79 b0 00 00 ..6......8..y...
00 00 00 00 00 40 b2 ad 03 00 00 00 5c 11 00 00 .....@......\...

Windows has finished checking your disk.
Please wait while your computer restarts.


Thanks Again for the help

 

At this point I would say you have to buy a new harddrive as that one is failing.

You never want any bad sectors on a disc!!

 

Thanks, I did once while trying to start WMP I got a message about sound card issue, although the HD maybe falling, could there be a sound card issue as WMP VLC nor anything else will work?
Thanks

 

http://support.toshiba.com/support/family?fname=Satellite

go to above site and check to see if they can scan your pc for testing.

Dell can test my hardware online through their support page, hopefully Toshiba can also. Then you can test your sound card.