32 bit fax print driver for W2008 x64 Fax Server

I have a 64 bit Windows Server 2008 Standard server configured with the fax
server role. I can't seem to figure out how to add x32 drivers so I can
"print" to the shared fax device on the server from my 32 bit XP clients.

When I try to add the x32 drivers to the shared fax printer on the server,
I'm prompted to "please provide a printer driver". I've tried pointing to 32
bit XP media, 64 bit Server 2008 media, tried loading the driver from an XP
and Vista PC via the server share, but it doesn't accept any of these paths.

From my XP PC, I can browse to the share on the server & connect the fax
print device. It appears on my XP PC as "Fax on %servername%". I can open
the fax console on my XP PC & see jobs that are in the outbox (submitted from
the server). When I attempt to create a new fax from the XP fax console, I
get an hourglass for a brief moment, and then nothing. If I try & print to
the fax "print" driver from the XP PC, I get nothing. I believe with the x32
W2K3 fax server I worked with a wizard came up asking for the fax number,
select a cover page, etc.

I'm assuming this is because I don't have the x32 fax driver loaded on the
server. Any ideas on how I can add this?

Thanks in advance for your assistance.

Anyone have any suggestions?

"bk" wrote:

> I have a 64 bit Windows Server 2008 Standard server configured with the fax
> server role. I can't seem to figure out how to add x32 drivers so I can
> "print" to the shared fax device on the server from my 32 bit XP clients.
>
> When I try to add the x32 drivers to the shared fax printer on the server,
> I'm prompted to "please provide a printer driver". I've tried pointing to 32
> bit XP media, 64 bit Server 2008 media, tried loading the driver from an XP
> and Vista PC via the server share, but it doesn't accept any of these paths.
>
> From my XP PC, I can browse to the share on the server & connect the fax
> print device. It appears on my XP PC as "Fax on %servername%". I can open
> the fax console on my XP PC & see jobs that are in the outbox (submitted from
> the server). When I attempt to create a new fax from the XP fax console, I
> get an hourglass for a brief moment, and then nothing. If I try & print to
> the fax "print" driver from the XP PC, I get nothing. I believe with the x32
> W2K3 fax server I worked with a wizard came up asking for the fax number,
> select a cover page, etc.
>
> I'm assuming this is because I don't have the x32 fax driver loaded on the
> server. Any ideas on how I can add this?
>
> Thanks in advance for your assistance.

You will need to do this remotely from a 32bit Vista client with admin
access to the 2008 fax server.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" <(E-Mail Removed)> wrote in message
news:9FE4EA6B-9AF1-4DB0-9608-(E-Mail Removed)...
> Anyone have any suggestions?
>
> "bk" wrote:
>
>> I have a 64 bit Windows Server 2008 Standard server configured with the
>> fax
>> server role. I can't seem to figure out how to add x32 drivers so I can
>> "print" to the shared fax device on the server from my 32 bit XP clients.
>>
>> When I try to add the x32 drivers to the shared fax printer on the
>> server,
>> I'm prompted to "please provide a printer driver". I've tried pointing
>> to 32
>> bit XP media, 64 bit Server 2008 media, tried loading the driver from an
>> XP
>> and Vista PC via the server share, but it doesn't accept any of these
>> paths.
>>
>> From my XP PC, I can browse to the share on the server & connect the fax
>> print device. It appears on my XP PC as "Fax on %servername%". I can
>> open
>> the fax console on my XP PC & see jobs that are in the outbox (submitted
>> from
>> the server). When I attempt to create a new fax from the XP fax console,
>> I
>> get an hourglass for a brief moment, and then nothing. If I try & print
>> to
>> the fax "print" driver from the XP PC, I get nothing. I believe with the
>> x32
>> W2K3 fax server I worked with a wizard came up asking for the fax number,
>> select a cover page, etc.
>>
>> I'm assuming this is because I don't have the x32 fax driver loaded on
>> the
>> server. Any ideas on how I can add this?
>>
>> Thanks in advance for your assistance.

Thanks, Alan. Can you explain what you mean by "do this"? I tried
connecting from a 32 bit vista client, and got similar results. I tried
adding the 32 bit fax driver from the vista client and from the server, but
it keeps prompting me provide a printer driver. I tried directing it to XP,
Vista, and Server 2008 32 and 64 bit media, but can't seem to locate the fax
driver it's looking for.

Thanks again for your assistance.

BK

"Alan Morris [MSFT]" wrote:

> You will need to do this remotely from a 32bit Vista client with admin
> access to the 2008 fax server.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "bk" <(E-Mail Removed)> wrote in message
> news:9FE4EA6B-9AF1-4DB0-9608-(E-Mail Removed)...
> > Anyone have any suggestions?
> >
> > "bk" wrote:
> >
> >> I have a 64 bit Windows Server 2008 Standard server configured with the
> >> fax
> >> server role. I can't seem to figure out how to add x32 drivers so I can
> >> "print" to the shared fax device on the server from my 32 bit XP clients.
> >>
> >> When I try to add the x32 drivers to the shared fax printer on the
> >> server,
> >> I'm prompted to "please provide a printer driver". I've tried pointing
> >> to 32
> >> bit XP media, 64 bit Server 2008 media, tried loading the driver from an
> >> XP
> >> and Vista PC via the server share, but it doesn't accept any of these
> >> paths.
> >>
> >> From my XP PC, I can browse to the share on the server & connect the fax
> >> print device. It appears on my XP PC as "Fax on %servername%". I can
> >> open
> >> the fax console on my XP PC & see jobs that are in the outbox (submitted
> >> from
> >> the server). When I attempt to create a new fax from the XP fax console,
> >> I
> >> get an hourglass for a brief moment, and then nothing. If I try & print
> >> to
> >> the fax "print" driver from the XP PC, I get nothing. I believe with the
> >> x32
> >> W2K3 fax server I worked with a wizard came up asking for the fax number,
> >> select a cover page, etc.
> >>
> >> I'm assuming this is because I don't have the x32 fax driver loaded on
> >> the
> >> server. Any ideas on how I can add this?
> >>
> >> Thanks in advance for your assistance.
>
>
>

do this == install the driver. I found out the UI detects the fax driver
name and hides it, that's why the driver is never listed. So I'm sure you
found the driver but the UI did not display the driver.

The good news is there is a KB / white paper for this.

The bad news is it is still in review.

The good news for you, there are tools included in the OS to install the
driver without using the UI.

the easiest way to install the driver is first copy the 32bit files to the
64bit server

the 32bit fax files are located on a 32bit machine under
\windows\system32\driverstore\filerepository\prnms 002.inf_?????? (?? is a
GUID reference).

there will be an i386 directory that also needs to be copied.

on the x64 machine I copied the x86 fax files to C:\fax\x86

than in an elevated command window

rundll32 printui.dll,PrintUIEntry /ia /m "Microsoft Shared Fax Driver" /h
"x86" /v "Type 3 - User Mode" /f C:\fax\x86\prnms002.inf

printui /? will give you the options for accessing printui interfaces using
rundll32.



you can also use prndrvr.vbs in system32\printing_admin_scripts

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" <(E-Mail Removed)> wrote in message
news:804C1860-B7A3-4818-9698-(E-Mail Removed)...
> Thanks, Alan. Can you explain what you mean by "do this"? I tried
> connecting from a 32 bit vista client, and got similar results. I tried
> adding the 32 bit fax driver from the vista client and from the server,
> but
> it keeps prompting me provide a printer driver. I tried directing it to
> XP,
> Vista, and Server 2008 32 and 64 bit media, but can't seem to locate the
> fax
> driver it's looking for.
>
> Thanks again for your assistance.
>
> BK
>
> "Alan Morris [MSFT]" wrote:
>
>> You will need to do this remotely from a 32bit Vista client with admin
>> access to the 2008 fax server.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "bk" <(E-Mail Removed)> wrote in message
>> news:9FE4EA6B-9AF1-4DB0-9608-(E-Mail Removed)...
>> > Anyone have any suggestions?
>> >
>> > "bk" wrote:
>> >
>> >> I have a 64 bit Windows Server 2008 Standard server configured with
>> >> the
>> >> fax
>> >> server role. I can't seem to figure out how to add x32 drivers so I
>> >> can
>> >> "print" to the shared fax device on the server from my 32 bit XP
>> >> clients.
>> >>
>> >> When I try to add the x32 drivers to the shared fax printer on the
>> >> server,
>> >> I'm prompted to "please provide a printer driver". I've tried
>> >> pointing
>> >> to 32
>> >> bit XP media, 64 bit Server 2008 media, tried loading the driver from
>> >> an
>> >> XP
>> >> and Vista PC via the server share, but it doesn't accept any of these
>> >> paths.
>> >>
>> >> From my XP PC, I can browse to the share on the server & connect the
>> >> fax
>> >> print device. It appears on my XP PC as "Fax on %servername%". I can
>> >> open
>> >> the fax console on my XP PC & see jobs that are in the outbox
>> >> (submitted
>> >> from
>> >> the server). When I attempt to create a new fax from the XP fax
>> >> console,
>> >> I
>> >> get an hourglass for a brief moment, and then nothing. If I try &
>> >> print
>> >> to
>> >> the fax "print" driver from the XP PC, I get nothing. I believe with
>> >> the
>> >> x32
>> >> W2K3 fax server I worked with a wizard came up asking for the fax
>> >> number,
>> >> select a cover page, etc.
>> >>
>> >> I'm assuming this is because I don't have the x32 fax driver loaded on
>> >> the
>> >> server. Any ideas on how I can add this?
>> >>
>> >> Thanks in advance for your assistance.
>>
>>
>>

We tried to follow these instructions, but our Windows 2003 32 bit server
does not have the path
"c:\windows\system32\driverstore\filerepository\pr nms002.inf" Windows 2008
server does have this path. Can you help me?

-- Carolyn


"Alan Morris [MSFT]" wrote:

> do this == install the driver. I found out the UI detects the fax driver
> name and hides it, that's why the driver is never listed. So I'm sure you
> found the driver but the UI did not display the driver.
>
> The good news is there is a KB / white paper for this.
>
> The bad news is it is still in review.
>
> The good news for you, there are tools included in the OS to install the
> driver without using the UI.
>
> the easiest way to install the driver is first copy the 32bit files to the
> 64bit server
>
> the 32bit fax files are located on a 32bit machine under
> \windows\system32\driverstore\filerepository\prnms 002.inf_?????? (?? is a
> GUID reference).
>
> there will be an i386 directory that also needs to be copied.
>
> on the x64 machine I copied the x86 fax files to C:\fax\x86
>
> than in an elevated command window
>
> rundll32 printui.dll,PrintUIEntry /ia /m "Microsoft Shared Fax Driver" /h
> "x86" /v "Type 3 - User Mode" /f C:\fax\x86\prnms002.inf
>
> printui /? will give you the options for accessing printui interfaces using
> rundll32.
>
>
>
> you can also use prndrvr.vbs in system32\printing_admin_scripts
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "bk" <(E-Mail Removed)> wrote in message
> news:804C1860-B7A3-4818-9698-(E-Mail Removed)...
> > Thanks, Alan. Can you explain what you mean by "do this"? I tried
> > connecting from a 32 bit vista client, and got similar results. I tried
> > adding the 32 bit fax driver from the vista client and from the server,
> > but
> > it keeps prompting me provide a printer driver. I tried directing it to
> > XP,
> > Vista, and Server 2008 32 and 64 bit media, but can't seem to locate the
> > fax
> > driver it's looking for.
> >
> > Thanks again for your assistance.
> >
> > BK
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> You will need to do this remotely from a 32bit Vista client with admin
> >> access to the 2008 fax server.
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/search/?adv=1
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "bk" <(E-Mail Removed)> wrote in message
> >> news:9FE4EA6B-9AF1-4DB0-9608-(E-Mail Removed)...
> >> > Anyone have any suggestions?
> >> >
> >> > "bk" wrote:
> >> >
> >> >> I have a 64 bit Windows Server 2008 Standard server configured with
> >> >> the
> >> >> fax
> >> >> server role. I can't seem to figure out how to add x32 drivers so I
> >> >> can
> >> >> "print" to the shared fax device on the server from my 32 bit XP
> >> >> clients.
> >> >>
> >> >> When I try to add the x32 drivers to the shared fax printer on the
> >> >> server,
> >> >> I'm prompted to "please provide a printer driver". I've tried
> >> >> pointing
> >> >> to 32
> >> >> bit XP media, 64 bit Server 2008 media, tried loading the driver from
> >> >> an
> >> >> XP
> >> >> and Vista PC via the server share, but it doesn't accept any of these
> >> >> paths.
> >> >>
> >> >> From my XP PC, I can browse to the share on the server & connect the
> >> >> fax
> >> >> print device. It appears on my XP PC as "Fax on %servername%". I can
> >> >> open
> >> >> the fax console on my XP PC & see jobs that are in the outbox
> >> >> (submitted
> >> >> from
> >> >> the server). When I attempt to create a new fax from the XP fax
> >> >> console,
> >> >> I
> >> >> get an hourglass for a brief moment, and then nothing. If I try &
> >> >> print
> >> >> to
> >> >> the fax "print" driver from the XP PC, I get nothing. I believe with
> >> >> the
> >> >> x32
> >> >> W2K3 fax server I worked with a wizard came up asking for the fax
> >> >> number,
> >> >> select a cover page, etc.
> >> >>
> >> >> I'm assuming this is because I don't have the x32 fax driver loaded on
> >> >> the
> >> >> server. Any ideas on how I can add this?
> >> >>
> >> >> Thanks in advance for your assistance.
> >>
> >>
> >>
>
>
>

Thanks for your reply, Alan. I tried your suggestion on the server, but I'm
afraid I still can't seem to add the driver on my XP client (by browsing to
the server & double clicking on the shared fax). I'm getting the following
error message:
"The server for the 'Microsoft Shared Fax Driver' printer does not have the
correct printer driver installed. If you want to search for the proper
driver, click OK. Otherwise, click Cancel and contact your network
administrator or original equipment manufacturer for the correct printer
driver."

Any other thoughts?

BK

"bk" wrote:

> I have a 64 bit Windows Server 2008 Standard server configured with the fax
> server role. I can't seem to figure out how to add x32 drivers so I can
> "print" to the shared fax device on the server from my 32 bit XP clients.
>
> When I try to add the x32 drivers to the shared fax printer on the server,
> I'm prompted to "please provide a printer driver". I've tried pointing to 32
> bit XP media, 64 bit Server 2008 media, tried loading the driver from an XP
> and Vista PC via the server share, but it doesn't accept any of these paths.
>
> From my XP PC, I can browse to the share on the server & connect the fax
> print device. It appears on my XP PC as "Fax on %servername%". I can open
> the fax console on my XP PC & see jobs that are in the outbox (submitted from
> the server). When I attempt to create a new fax from the XP fax console, I
> get an hourglass for a brief moment, and then nothing. If I try & print to
> the fax "print" driver from the XP PC, I get nothing. I believe with the x32
> W2K3 fax server I worked with a wizard came up asking for the fax number,
> select a cover page, etc.
>
> I'm assuming this is because I don't have the x32 fax driver loaded on the
> server. Any ideas on how I can add this?
>
> Thanks in advance for your assistance.

And both the x64 and x86 Fax driver is installed on the server?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"bk" <(E-Mail Removed)> wrote in message
news:93F19529-7B7B-4ED6-93A1-(E-Mail Removed)...
> Thanks for your reply, Alan. I tried your suggestion on the server, but
> I'm
> afraid I still can't seem to add the driver on my XP client (by browsing
> to
> the server & double clicking on the shared fax). I'm getting the
> following
> error message:
> "The server for the 'Microsoft Shared Fax Driver' printer does not have
> the
> correct printer driver installed. If you want to search for the proper
> driver, click OK. Otherwise, click Cancel and contact your network
> administrator or original equipment manufacturer for the correct printer
> driver."
>
> Any other thoughts?
>
> BK
>
> "bk" wrote:
>
>> I have a 64 bit Windows Server 2008 Standard server configured with the
>> fax
>> server role. I can't seem to figure out how to add x32 drivers so I can
>> "print" to the shared fax device on the server from my 32 bit XP clients.
>>
>> When I try to add the x32 drivers to the shared fax printer on the
>> server,
>> I'm prompted to "please provide a printer driver". I've tried pointing
>> to 32
>> bit XP media, 64 bit Server 2008 media, tried loading the driver from an
>> XP
>> and Vista PC via the server share, but it doesn't accept any of these
>> paths.
>>
>> From my XP PC, I can browse to the share on the server & connect the fax
>> print device. It appears on my XP PC as "Fax on %servername%". I can
>> open
>> the fax console on my XP PC & see jobs that are in the outbox (submitted
>> from
>> the server). When I attempt to create a new fax from the XP fax console,
>> I
>> get an hourglass for a brief moment, and then nothing. If I try & print
>> to
>> the fax "print" driver from the XP PC, I get nothing. I believe with the
>> x32
>> W2K3 fax server I worked with a wizard came up asking for the fax number,
>> select a cover page, etc.
>>
>> I'm assuming this is because I don't have the x32 fax driver loaded on
>> the
>> server. Any ideas on how I can add this?
>>
>> Thanks in advance for your assistance.

I followed the procedure you posted earlier - copying the vista files to the
server & running the rundll32 printui.dll ... command.

On the server, I still only see the x64 driver checked under "additional
drivers".

"Alan Morris [MSFT]" wrote:

> And both the x64 and x86 Fax driver is installed on the server?
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "bk" <(E-Mail Removed)> wrote in message
> news:93F19529-7B7B-4ED6-93A1-(E-Mail Removed)...
> > Thanks for your reply, Alan. I tried your suggestion on the server, but
> > I'm
> > afraid I still can't seem to add the driver on my XP client (by browsing
> > to
> > the server & double clicking on the shared fax). I'm getting the
> > following
> > error message:
> > "The server for the 'Microsoft Shared Fax Driver' printer does not have
> > the
> > correct printer driver installed. If you want to search for the proper
> > driver, click OK. Otherwise, click Cancel and contact your network
> > administrator or original equipment manufacturer for the correct printer
> > driver."
> >
> > Any other thoughts?
> >
> > BK
> >
> > "bk" wrote:
> >
> >> I have a 64 bit Windows Server 2008 Standard server configured with the
> >> fax
> >> server role. I can't seem to figure out how to add x32 drivers so I can
> >> "print" to the shared fax device on the server from my 32 bit XP clients.
> >>
> >> When I try to add the x32 drivers to the shared fax printer on the
> >> server,
> >> I'm prompted to "please provide a printer driver". I've tried pointing
> >> to 32
> >> bit XP media, 64 bit Server 2008 media, tried loading the driver from an
> >> XP
> >> and Vista PC via the server share, but it doesn't accept any of these
> >> paths.
> >>
> >> From my XP PC, I can browse to the share on the server & connect the fax
> >> print device. It appears on my XP PC as "Fax on %servername%". I can
> >> open
> >> the fax console on my XP PC & see jobs that are in the outbox (submitted
> >> from
> >> the server). When I attempt to create a new fax from the XP fax console,
> >> I
> >> get an hourglass for a brief moment, and then nothing. If I try & print
> >> to
> >> the fax "print" driver from the XP PC, I get nothing. I believe with the
> >> x32
> >> W2K3 fax server I worked with a wizard came up asking for the fax number,
> >> select a cover page, etc.
> >>
> >> I'm assuming this is because I don't have the x32 fax driver loaded on
> >> the
> >> server. Any ideas on how I can add this?
> >>
> >> Thanks in advance for your assistance.
>
>
>

Alan-

Any other suggestions?

"Alan Morris [MSFT]" wrote:

> And both the x64 and x86 Fax driver is installed on the server?
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "bk" <(E-Mail Removed)> wrote in message
> news:93F19529-7B7B-4ED6-93A1-(E-Mail Removed)...
> > Thanks for your reply, Alan. I tried your suggestion on the server, but
> > I'm
> > afraid I still can't seem to add the driver on my XP client (by browsing
> > to
> > the server & double clicking on the shared fax). I'm getting the
> > following
> > error message:
> > "The server for the 'Microsoft Shared Fax Driver' printer does not have
> > the
> > correct printer driver installed. If you want to search for the proper
> > driver, click OK. Otherwise, click Cancel and contact your network
> > administrator or original equipment manufacturer for the correct printer
> > driver."
> >
> > Any other thoughts?
> >
> > BK
> >
> > "bk" wrote:
> >
> >> I have a 64 bit Windows Server 2008 Standard server configured with the
> >> fax
> >> server role. I can't seem to figure out how to add x32 drivers so I can
> >> "print" to the shared fax device on the server from my 32 bit XP clients.
> >>
> >> When I try to add the x32 drivers to the shared fax printer on the
> >> server,
> >> I'm prompted to "please provide a printer driver". I've tried pointing
> >> to 32
> >> bit XP media, 64 bit Server 2008 media, tried loading the driver from an
> >> XP
> >> and Vista PC via the server share, but it doesn't accept any of these
> >> paths.
> >>
> >> From my XP PC, I can browse to the share on the server & connect the fax
> >> print device. It appears on my XP PC as "Fax on %servername%". I can
> >> open
> >> the fax console on my XP PC & see jobs that are in the outbox (submitted
> >> from
> >> the server). When I attempt to create a new fax from the XP fax console,
> >> I
> >> get an hourglass for a brief moment, and then nothing. If I try & print
> >> to
> >> the fax "print" driver from the XP PC, I get nothing. I believe with the
> >> x32
> >> W2K3 fax server I worked with a wizard came up asking for the fax number,
> >> select a cover page, etc.
> >>
> >> I'm assuming this is because I don't have the x32 fax driver loaded on
> >> the
> >> server. Any ideas on how I can add this?
> >>
> >> Thanks in advance for your assistance.
>
>
>